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IT News Thread, Virgin Media Boosts Broadband Lines From 2mbps to 10mbps For Free in Other News; ...
  1. #31

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    I have just called Virgin Media about the 2mb to 10mb upgrade plan only to get complete b****x from the guy on the other end. Apparently the upgrade was for only 4mb to 10mb. I mentioned that there doesn't seem to be an option for 2mb bundle deals any more on their site. He said that they still offer the 2mb service. If i wanted to upgrade to the 10mb service it would cost me an extra £5. I said that the bundle deal was £14 and i already pay around £35 -£40 now so why should i pay 3 times more than others. He said the deal was only for "Brand new customers only"

    Those words are the shi**iest words ever invented. companies should not be allowed to implement changes and not give the changes to exisiting customers.

    Oh and i can't cancel my contract because that department closes at 8. F***ing useless.



    I am definitely looking into Be there now. Just need to know where my nearest exchange is.

  2. #32
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    Quote Originally Posted by HodgeHi View Post
    I am definitely looking into Be there now. Just need to know where my nearest exchange is.
    Samknows

  3. #33

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    Thanks for that. I have never used an ADSL connection before. The site above suggests that my closest exchange is 1.3 Miles away. Is this close enough for a good speed?

  4. #34

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    checking the Be site it says around 2 kilometers gives around 15Mb. Using a conversion tool on the web it says 1.33 miles is around 2.44 kilometers. So should i get near to the full speed?

  5. #35
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    Quote Originally Posted by HodgeHi View Post
    checking the Be site it says around 2 kilometers gives around 15Mb. Using a conversion tool on the web it says 1.33 miles is around 2.44 kilometers. So should i get near to the full speed?
    Depends on the actual quality and path of your line. I think you would get 12-14Mbit.

  6. #36

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    Virgin have to give existing customers the new customer deals - Virgin Media - We Hear You : Offers for all



    And yes I hit the cap almost daily, and no the majority is legit stuff.... i know what your thinking

    Quote Originally Posted by HodgeHi View Post
    I have just called Virgin Media about the 2mb to 10mb upgrade plan only to get complete b****x from the guy on the other end. Apparently the upgrade was for only 4mb to 10mb. I mentioned that there doesn't seem to be an option for 2mb bundle deals any more on their site. He said that they still offer the 2mb service. If i wanted to upgrade to the 10mb service it would cost me an extra £5. I said that the bundle deal was £14 and i already pay around £35 -£40 now so why should i pay 3 times more than others. He said the deal was only for "Brand new customers only"

    Those words are the shi**iest words ever invented. companies should not be allowed to implement changes and not give the changes to exisiting customers.

    Oh and i can't cancel my contract because that department closes at 8. F***ing useless.



    I am definitely looking into Be there now. Just need to know where my nearest exchange is.

  7. #37

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    Quote Originally Posted by HodgeHi View Post

    Those words are the shi**iest words ever invented. companies should not be allowed to implement changes and not give the changes to exisiting customers.
    The 2Mb to 10Mb upgrade isn't available yet so the call centres won't know about it yet.

    One of the things Virgin have been advertising recently is that all their deals are for all customers - not just new ones. Sadly, I now can't find that but I'm sure that the point was that there might be "first 3 months half price" type offers but once that was over, the price new customers pay is the same as the price existing customers pay.

    I'd call back and try and speak to someone else or write to them specifically making the point that you ought to get the same deal as a new customer.

  8. #38

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    I aint complaining with this



    seeing as it costs nowt per month (that's what you get for whingeing a lot and writing stroppy letters).

  9. #39

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    Very interesting. It seems then that their customer services is as i thought. They haven't a clue as to what the company is doing. The offers for all proves this very clearly.

  10. #40
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    Why am I getting reports of 36Mbps! It ain't even possible on ADSL2!



    My BeBox only syncs at 15Mbps. (15,647Kbps)

  11. #41

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    Some sort of caching perhaps?

  12. #42


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    Quote Originally Posted by Zoom7000 View Post
    Why am I getting reports of 36Mbps! It ain't even possible on ADSL2!



    My BeBox only syncs at 15Mbps. (15,647Kbps)
    You see this sometimes with speedtesters; they get confused.

    I prefer real world tests from places like Zen Internet - Test Files

  13. #43
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    I've always had excellent speeds from Telewest/Virgin/Blueyonder. 8 years and counting.

  14. #44

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  15. #45

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    Quote Originally Posted by somabc View Post
    WTF Virgin are terrible, why sign up to someone who throttles your line speed. If I am on a 20MBit line then I want 20Mbit ALL the time! They should stop selling what they cannot deliver.

    How does this sound?
    +1 for that. I love my sky 16mb as I get to use ALL the bandwidth. I can bet money traffic to speedtest.net gets priority too in an attempt to stitch the facts. They already do traffic prioritisation anyway.

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