I have just called Virgin Media about the 2mb to 10mb upgrade plan only to get complete b****x from the guy on the other end. Apparently the upgrade was for only 4mb to 10mb. I mentioned that there doesn't seem to be an option for 2mb bundle deals any more on their site. He said that they still offer the 2mb service. If i wanted to upgrade to the 10mb service it would cost me an extra £5. I said that the bundle deal was £14 and i already pay around £35 -£40 now so why should i pay 3 times more than others. He said the deal was only for "Brand new customers only"
Those words are the shi**iest words ever invented. companies should not be allowed to implement changes and not give the changes to exisiting customers.
Oh and i can't cancel my contract because that department closes at 8. F***ing useless.
I am definitely looking into Be there now. Just need to know where my nearest exchange is.
Thanks for that. I have never used an ADSL connection before. The site above suggests that my closest exchange is 1.3 Miles away. Is this close enough for a good speed?
checking the Be site it says around 2 kilometers gives around 15Mb. Using a conversion tool on the web it says 1.33 miles is around 2.44 kilometers. So should i get near to the full speed?
Virgin have to give existing customers the new customer deals - Virgin Media - We Hear You : Offers for all
And yes I hit the cap almost daily, and no the majority is legit stuff.... i know what your thinking
One of the things Virgin have been advertising recently is that all their deals are for all customers - not just new ones. Sadly, I now can't find that but I'm sure that the point was that there might be "first 3 months half price" type offers but once that was over, the price new customers pay is the same as the price existing customers pay.
I'd call back and try and speak to someone else or write to them specifically making the point that you ought to get the same deal as a new customer.
Very interesting. It seems then that their customer services is as i thought. They haven't a clue as to what the company is doing. The offers for all proves this very clearly.
Some sort of caching perhaps?
I've always had excellent speeds from Telewest/Virgin/Blueyonder. 8 years and counting.
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