Cachepilot and MS Clipart???

[starscream]

Hi all,

Anyone know what's up here...

Ever since I enabled user only access to the internet via our Northerngrid Cachepilot by Equinet staff have been unable to use the full clipart library in Microsoft Office applications. For example it no longer searches the internet as well for clipart, it only searches what is on the hard drive (very little) it was fine till I make everyone have to long in when they need to use the internet.

I have added the corporate whitelist to the staff group and have even added office.microsoft.com, microsoft.com, *.microsoft.com, office.microsoft.com/clipart etc etc and it still wont pick it up.

The official MS clipart error page on the MS site says to simply allow office.microsoft.com/clipart in your firewall or URL filtering.

Is there another location that MS office applications use when searching clip art? I have all the staff on my back but for e-safety I can't lift block lists, I can only edit them to allow access to sites they need such as this which should not be blocked anyway, just added it to allowed to check. When I use the TEST URL FILTERING option on the cachepilot it says ALLOW as the final answer for the clipart location. All I can think is that Office uses a different location when searching from within office apps.

Cheers

[CHR1S]

r.office.microsoft.com
office.microsoft.com
officeimages.microsoft.com

Those are the links for your whitelist... hope that helps

[starscream]

cheers, I'll try this

[starscream]

This didn't work. I don't know why it woudl suddenly block clipart when I enable user access rather than anonymous. When I test the URLS above they come back as PASS but still don't work in office on any computer.

[kevin]

Have you got office 2003 service pack 2applied. Without it i couldn't use clipart through netpilot.

Kevin

[starscream]

ohhh, I could try that! I never update office! Bad, bad Starscream!