RM Ranger Support Contract - Or Not

I have often wondered why there is a dirth of support articles in Ranger | Home regarding Win7. I have a support contract, now direct with RM rather than Sentinel/AMI, and can also login also to RM's support site with an account that they created for me.

However, I thought I'd search RM support for Ranger windows 7 and remote control. Thare are many up to date articles that I cannot read because I don't have an "RM Support contract", even though my Ranger support contract is directly with RM. Phoined RM support and they confirmed this.

Go figure. Next call to my account manager then RM's MD!

We had a look at Ranger and the thought of it being bought over by RM put us off. Not that I think that RM is a bad company, but now they own Ranger AND CCx why is there scope to keep them both going?

Moving to Network and CLassroom Management forum.

Dear Colin,

I am responsible for our support operation at RM.

I'm sorry that you've not been able to access the information that you're looking for on our support site. I've asked our knowledge team to investigate why these articles are not accessible - please can you PM me so that we can a) Get you the information that you need b) Enable your access asap.

Regards,

Jonathan