pCounter Reporting v Konica Bills
We are seeing a weird discrepancy in our billing in school in regards to pCounter and the bills provided by Konica Minolta.
Every quarter the school Librarian sends a counter reading to Konica. One reading for colour and one for black only. This works for her and she does it religiously.
I have come across this issue today when looking into our copying (I've been asked to do it by the Deputy).
Here is an example.
We received a QTRly bill from KM dated 02/01/2011 - 02/04/2011. The information was: Black - 151,480 and Colour 19,675
The bill has been paid as at that time we had no reason to doubt anything.
I've just run the same billing period in pCounter and this is what I was shown: Black - 136,512 and Colour 21,813. As you can see some major discrepancy there. I've done the same thing for QTR2 and 3 as well as running the bills against the current billing period up to today. They all report different to what the Konica machines are showing.
What am I missing? I cannot get any of the figures to add up. At all. Am I reporting correctly?
Any advice appreciated,