RM CC3, how does anything work?!
I've been given a school to do tech support at which has an RM CC3 network installed. I don't know anything about this system and frankly I hate it. Having said this, I need to work with it, and I would really appreciate help from those who know on a couple of issues that I need to address immediately. Unfortunately the school have completely ended their subscription with RM so I can't even call their tech support. These are (some) of my current issues:
1. What's the deal with log ins? Can you log in with a local account or is it domain accounts only? Also, if a user takes a school RM'ified laptop home to work, will that user be able to log in when it's not on the physical network? Looks to me at present that the user cannot log in to the laptop unless they are actually connected to the network.
2. How does anything get installed properly? I know that you can assign or allocate "packages" to computer objects from RM Management Console, but this doesn't seem to do, anything. For instance, a class needs ActivInspire, if I go to their computers object and check the packages tab, it shows as already assigned. If I re-assign it, it says it's doing it, but nothing turns up on that class pc. Also, if I just want to install a program manually on a couple of pc's, how is this done? I've logged in as admin, installed programs, put the shortcut icon in all users desktop, when the user logs in, nothing, the program is installed but can't be used!
3. This relates to question 2. Where do the users get their profile folders such as desktops and start menus from? I've placed things in their local profile desktop folder, and also in their profile which is on the server, and the bloody thing still doesn't show up when they log on! Where can I drop a file/icon etc so it will show up on their desktop?!
4. I need to be able to check what drive mappings a user is getting as the user is missing some drives. I open RM Management Console, go to users, find the container they are in and right click on their name and then properties, nothing happens, if I double click their name, nothing happens, if I highlight their name and click the properties button on the toolbar, nothing happens. I'm 80% sure that this used to work but now does not, has anyone seen this before? If I click on a computer object's properties, it opens straight away. Is this a bug/problem?
Woould appreciate some help, thanks.