Netsupport School - Desktop Background loss on connection
We have installed Net Support School on PC at our school. The configurations look to be doing the job and connections can be made to client PCs from the Tutor console without any delay and control is working fine.
The problem is:
When the Tutor selects the Client PC by double clicking the PC icon to which a user is logged onto, the Viewing window opens as required.
BUT: The clients desktop background then is replaced by a complete black backround. The background can only be restored to the client's desktop if the Tutor connection is disconnected and the client logs off and logs back on to the network.
This makes it obvious that to the client that they are being watched, and in an enviroment where student need to be unaware of any control, this problem is defeating the purpose of being able to monitor student's usage of the PCs.
Can anyone suggest how to proceed in making sure that the client's desktop background maintains it's appearance during connection and after disconnection?