CC3 Workstation Problem

Hi

I am having a problem with an RM One Computer which i cant join to the domain. The computer in question has been repaired with a new hard disk and new RAM mods. The problem occurs when i am rebuilding with (smartclient.bat). I have used this process to build other computers and i have had no problems. The process works up to the stage of inputting the computer and network deatils. I have used the same informatiion as i did with the previous computers rebuilds, with the only change being the computer name.

After i have inserted the informatiion about the network it resarts the computer. When windows loads up it will try and join the pc to the domain this is where the problem is. I keep getting a error saying (Can't join to the domain security) once the workstation is at this stage i can not go back and it will just keep trying to join it to the domain with the same problem. I have to reinstall the os and try again. I have done the process about 10 times and i am still getting the same problems.

Please please could some on help


cheers

darren

We had a similar problem a while ago, and was to do with the spanning tree setting on the switch. The machine would boot up and immediately try to join the domain; but as the network had not finished negotiating (it would take 30 or more seconds), there was no network connection available to carry out the operation.

I would recommend checking these settings on the switch or connect it to another (unmanaged) switch. It's also worth checking the setup user credentials are correct.

There should also be some log files written to \Program Files\Research Machines - but these will only tell you what is/is not happening - not why.

Presumably when you install Windows all drivers including the network card drivers are installed? Do you know what network card is in the machine? Do you have identical hardware already working?

All the hardware is working and all with the correct drivers installed

any help would be great

cheers

darren

When you've installed Windows and all drivers, can you open up a command prompt and ping your primary server in school? This is before you run smartclient.bat.

Hi

Before i run smartclient.bat file i have already joined the computer to the domain so i can see the domain. The probelms comes when i run the smartclient to add all the rm stuff that the probelm

cheers

darren

Quote:

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Before i run smartclient.bat file i have already joined the computer to the domain so i can see the domain. The probelms comes when i run the smartclient to add all the rm stuff that the probelm

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Ahh this'll be the problem. You're not supposed to join the computer to the domain in the 'normal' fashion with RM CC3. Prepare the computer so it's just in a Workgroup (by default). When you've run smartclient.bat part of this process (after numerous reboots) involves joining the computer to the domain the 'RM' way.

Hi

I am going to look dum now but the smartclient.bat file is on the server. how can you run this program if you not join to the domain. Would you put the batch file on a pen drive

cheers

darren

The 'proper' way to SmartClient is using this method:

RM SmartClient Info [Bishop Barrington IT Wiki]

Also read the Preparation bits in article TEC406091 on the RM Support Website.

I take it your DHCP is not 100% and has ran out of leases?

sounds daft but have you tried building the computer in another office? I have 3 class room pc's that the network connection is fine when logging on etc but for some reason in cc4 the pc doesnt like building in that classroom/teaching room.