What is the serial number of my RM computer or server and where can I find it?
Published Date : 22 Mar 2002 Last Updated : 21 Sep 2007 Content Ref: TEC9819
Operating System (All)
Part No (none)
Summary How to find the serial number of your RM computer or server.
RM computers and servers have a unique serial number
Any computer or server manufactured by RM will have a unique RM serial number. It is very important that when you call us that we are given the correct serial number for the particular system involved. It is also important that you use the correct serial number when looking for Knowledge Library articles relevant to your system.
For RM computers and servers:
The main number that we need to know is the serial number; from this number we can obtain the model number. Both these numbers can be found on your system.
The model number (also called the part number) is always five or six characters - more than one system may have the same model number.
The serial number is always two letters followed by eight digits - each serial number is unique. From the serial number we can obtain the model number.
Model Serial number
Please note: MO, TO and WO above are letters (eg WO stands for 'work order'). RM model numbers (also known as RM part numbers) are used on our Web site in the format of nnn-nnn (eg 0A2-345 is the same as A2345).
Where can I find the serial number?
The serial number and model number can be found on one or more labels on your system:
The back of the computer (or underside of a notebook).
If your computer was purchased after July '98 it may also have a silver label on either the left or right-hand side of the case as well.
Inside the battery compartment of your notebook.
It may also be displayed on the General page in System Properties (Start menu, Control Panel, System) of your Microsoft® Windows® system.
In addition it is recorded:
In the file C:\RMEQUIP.LOG file (Equipment Log) on your factory installed hard disk (a copy is also often made as C:\RMEQUIP.TXT).
In the Equipment Log (available online from www.rm.com/support
from the 'Serial number search' function in the Knowledge Library search page).
The Equipment Log also contains information about your hardware, the drivers required and the serial numbers of the components in your system. This will help you to identify your equipment if it is stolen and later recovered by the police (see example below).
Example equipment log (C:\RMEQUIP.LOG)
This lists the RM hardware and software options on your system. The driver reference name is indicated in square brackets and may be used to identify and download the latest drivers and manuals from the RM Web site: http://www.rm.com/support
Your manuals are also located in the C:\RM\MANUALS directory on your hard disk.
SERIAL NUMBER: WO90775801
PART NUMBER: JA850
DESCRIPTION : F/A-1.7P4 ACD 40/512SD 16A MI IXFW2K 128PSCDRW **
OPERATING SYSTEM: Windows 2000 Professional (1-2 CPU) (N6263) [WIN2K]
RM Recovery CD: PN FK515
Operating System Registration PID: 0001904152xxxx
FILESYSTEM: Primary NTFS partition
MOTHERBOARD: RM Intel D845HV Micro ATX 845 Chipset [D845HV]
CPU: Intel Pentium 4 1.7GHz (133MHz Front Side Bus)
LEVEL 2 CACHE: 256K Full Speed Write Back
RAM: 512MB (SDRAM)
FLOPPY DRIVE A: 3.5 1.44Mb
IDE PRIMARY MASTER: 40000MB
CD-ROM: Sony CRX-1611 x16 x10 x40 IDE CD-RW [CRX1611]
VIDEO: nVidia VANTA-16 AGP 16MB [VANTA]
SOUND: Creative Audio PCI128V (CT4816) [CT4816]
ETHERNET: Intel On Board Pro/100 VE RJ45/Fast [082559ET]
ETHERNET ADDRESS: 000347C2A34C
MOUSE: Microsoft Ergonomic Mouse with wheel [ERGO2]
COM1 : Enhanced 16550A at I/O 3F8h IRQ4
LPT1 : Centronics Compatible at I/O 378h IRQ7
Default BIOS password: RM
MAINBOARD: Intel Corporation D845HV for RM plc Serial No. IMHV14005219
DIMM 1: Manufacturer - Infineon Serial Number - 071E4954
DIMM 2: Manufacturer - Infineon Serial Number - 071E3D70
IDE PRIMARY MASTER : MAXTOR 6L040J2 Serial Number - 662134154609
IDE PRIMARY SLAVE : None
IDE SECONDARY MASTER: SONY CRX1611
IDE SECONDARY SLAVE : None
CPU: Family=15 Model=0 Stepping=10 Serial Number - 00000F0A007A704000000000