When do you create a ticket for tracking an issue?
Mods: I'm not sure the best place for this, move if it should be more ICT policies.
When do _you_ (not teachers) create a ticket to track an issue, for your / your technical colleagues benefit? My general rule of thumb is if the job is likely to take more than 5* minutes and/or requires input from non-it-person or external person to proceed.
As anyone who's ever done the "write down all the things you do today" experiment (you quickly get to 11am and 3 sheets of A4 and then give up) knows, I'd like the ticketing to be useful rather than a chore.
So how do you do it?