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Network and Classroom Management Thread, Netsupport in Technical; Hi, I'm having a problem with connecting student computers to tutor console in netsupport. When I browse for students in ...
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    Netsupport

    Hi,
    I'm having a problem with connecting student computers to tutor console in netsupport. When I browse for students in tutor console, it just find some of them. I don't know why this happened and how can I connect all of my desired computers to tutor.

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    eejit's Avatar
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    How are you browsing for the computers? Is it by browsing for part of the name i.e. ITRoom4-*? there are a few different ways to do this, so we'll need that info first.

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    Are all the machines in the same Vlan?

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    I click on the browse button and it starts searching. In search resualt find just 2 pc. All of computers are join into a domain and I can ping them by name from the teacher computer.

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    Are the student machines in the same vLan as the teacher machines?

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    Yes they are. They are all members of the same domain with the same IP range.

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    Are the student machines have windows firewall enabled? What is are thy running?

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    They all have win xp sp3 with firewall disable. On some of them incuding the tutor computer kaspersky antivirus domain based is install, but I know it doesn't cause the problem because those 2 students that I can see have kav.

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    Seen this along, long time ago, some thing to do with DNS / WINS....cant quite remember.....have all the machines the same settings? (i.e. same DNS server, same WINS server....?

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    Yes, all of these services are on a same dc . I can't figure which part is causing the problem. I'm under pressure of solving it.

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    Have you tried reinstalling the software on one of the student machines that is not connecting?

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    No I didn't have. I installed the program with all defualt options. Do you think it would helped?

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    You might be better off contacting our tech support department NetSupport Software - Technical Support They can take you through a few simple steps to help diagnose the problem.

    Rob

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    In my experience this usually ends up being a DNS problem. Netsupport's tech department are great though - always know their stuff very well.

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