pCounter Reporting v Konica Bills

[Big_Ted]

record what you have at the end of the day then come monday keep an eye on both counters for an hour or so

[john]

Why not do a few tests, go and take meter readings from both pCounter and KM, then do 50 A4 single sided copies and then 50 A4 single sided prints, check the counters after each one of them, they in theory should be 50 up after each one, then try the same on A3, check again and then do the same but 25x on duplex see what happens that might help you add it up perhaps?

[garethedmondson]

Good afternoon People,

Well we have finished our research into the issues. We have found further issues and inconsistencies which seem to result from the system not being setup properly when it was done so by the people involved at the time. Both I and @rich_tech have been working for a good week now on irorning out issues and making sure all costs are done properly.

Once we thought one issue was sorted, another issue would come to light. Anyhow things are looking better.

But yesterday we discovered that A3 duplex wasn't being counted properly. So I contacted another school and they had seen the same issue. The difference being they have been given a firmware update for the server and copiers. Thus fixing the issue.

Naturally I was not amsued - we had a Konica engineer out yesterday and he didn't say anything.

Gareth

[Big_Ted]

Konica have a list of recommended firmware, if you are using embedded software its a good idea to try and keep the firmware up to date if having issues.
As soon as everything is happy keep it as it is

[garethedmondson]

Konica have a list of recommended firmware, if you are using embedded software its a good idea to try and keep the firmware up to date if having issues.
As soon as everything is happy keep it as it is

Any idea where this is held? We are on 2.1.2c of the Embedded. The Altman website notes that 4.1.0.0 is out.

Gareth