Hello, This is my first post here so am sorry if this is all wrong...
Can you rebuild the CC4 database, Ours has become very slow and annoyingly painful.
If so what software do you have to have and is it on our server.
Additional Notes: We have a support contract with RM and our on a new CC4.1 network (Windows 2003 R2 SP2)
Thanks for your help
I really wouldn't recommend doing this yourself as it's not designed with CC4 Network administrators playing with it in mind and so no tools are provided to rebuild it. Annoying as it may be you should log this with RM support and get them to investigate bacause if this is really noticeable there's more than likely something not quite right that needs changing and only TSG at RM will be able to correct this.
I take it you've tried restarting the RM Service Host service etc?
Thanks for you reply, Yes I have logged 2 support calls with RM over it and all they tell me is to reboot server or restart server all work ok for about 2 - 3 days then slows again,
Does anyone have the RM Database Setup Files from the CC3 to CC4 Upgrade as Im so fed up with it and RM's silly responses that i just want to try it again
Mine was done back when CC4 was first released so was done through RM installations and so don't have any setup files. I'd be surprised if anyone does seeing as a migration is the process that's used from CC3-4 now and again that's an RM process as far as I'm aware. Initially the upgrade was meant to be something the customer could run themselves but there were so many problems that this was quickly curbed. Also there'd be more involved than just rebuilding the database as AD would throw a wobbly unless you plan on starting from scratch but that would just be messy.
For the time being you should have the RM Service Host service restart batch file in place scheduled to run every morning as this will remove the need to reboot the server although you really shouldn't have to run this anymore as most memory leaks have been taken care of now. The script can be found under DWN1310981 in the RM KB.
You need to keep on at RM support and tell them that rebooting the server that often just isn't acceptable. Again this shouldn't need to be done anymore and so hints at a deeper rooted problem.
I can't warn you enough not to do this.
If the database gets hosed through your own actions you could end up paying to get it fixed.
Make sure you are fully patched to care of the old problems that have been addressed and get onto your account manager and customer experience team to get something done.
Last edited by sparkeh; 27th September 2011 at 11:28 PM.
If anyone can help anymore it is appreciated.
Thanks for your help so far,
It may be better to schedule the script to run early morning, say 05:00 rather than during the day as a SH restart will interupt any package assignment and logon attempts
You mention that you have CC4.1...Shouldn't that be CC4.2 if you're on SR2!? I take it you have installed SR2?
I'd be interested in how you're thinking of fixing the database as no tool exists for customers!!
As for fixing it I have no idea im just wondering if anyone has CC4UP001 as if i rember rigtly it has it on ther (Or if I find my discs) or seeing if somone who has the CC3 to CC4 Upgrade Builder could PM me the relevant files or something, But at the moment im not to sure
Last edited by Paul_Warner; 27th September 2011 at 11:47 PM. Reason: Added more info
You can download the database management system installer from the website of the people that make it... You could also restore the database from an early backup of when your server was running well. However, I strongly recommend against attempting to do either of these.
The script will help you in the mean time I can assure you that. You should speak to your account manager and get the issue escalated if support aren't acting upon this issue.
Everyone says dont do it, and if you do and come running back, the cream pie will be in your face.
Sorry but I'd be nagging your account manager daily if these issues were happening at our school. If you are experiencing difficulties, try and ignore the RM India Techncicians and be put through to Abingdon, that way you will get something resolved.
There are so many things that make this a terrible idea. It is not a question of if this will screw up your network. It will. You will then have to pay RM to do a complete re-installation of your network. Do not do this!
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