Help with tracert

[CAM]

We currently have problems with a server on our council Intranet being unable to connect to one in our network. Not sure I am reading the tracert right though!

tracert hops outbound (3):
From Our Server: Default Gateway -> Their Gateway(?) -> Council Server

tracert hops inbound (2):
From Council Server: Their Gateway -> Default Gateway

Does this mean the blockage is being caused by a configuration problem on 1) Default Gateway or 2) The server in our network? If it is the default gateway, how do I find out the hostname as it isn't the same IP as our ISA Server.

[sukh]

maybe you can post the results or PM me.

Has this ever worked?

Where did you run inbound from?

[CAM]

Inbound was run by the council from the remote server that is having problems contacting us. Looking at the tracert, I think it can't get past Default Gateway. I can't post the tracert up here unfortunately since it holds the IP addresses of some sensitive servers.

It worked at one point but then broke and started chucking Internal Server Error at us. It isn't making the final hop so should I be looking at the last server in the chain on the return journey or the gateway?

[Admiral208]

we had some problems here with a connection to the LA servers when the two routers were set to different port speeds. We were using a port speed of 100meg Auto duplex and they were using 100meg full duplex. Until we set them to be the same, it was throwing up all sorts of issues. it wouldnt ping, couldnt figure it out. took us ages!!