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Network and Classroom Management Thread, Impero's technical support. yay or nay? in Technical; Hey all, Im trialing Impero v3, netsupport school and ranger at the moment as an alternative to upgrading to RM's ...
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    Impero's technical support. yay or nay?

    Hey all,

    Im trialing Impero v3, netsupport school and ranger at the moment as an alternative to upgrading to RM's cc4.
    I'm impressed with Impero's features but im not sure what the quality of their technical support sums up to. do any of you operate Impero and have you ever had to rely on their technical team and were they up to scratch?

  2. Thanks to geraintpowell from:

    russdev (6th May 2011)

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    They've always been excellent in my opinion. I struggle to think of a single complaint i can make against them!

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    russdev (6th May 2011)

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    Quote Originally Posted by geraintpowell View Post
    Hey all,

    Im trialing Impero v3, netsupport school and ranger at the moment as an alternative to upgrading to RM's cc4.
    I'm impressed with Impero's features but im not sure what the quality of their technical support sums up to. do any of you operate Impero and have you ever had to rely on their technical team and were they up to scratch?
    In my last school they used Impero, and the tech support was awesome. Any problems they'd instantly try to get fixed, or release a "until next version" patch.

    Steve

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    russdev (6th May 2011)

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    Tech Support is spot on. Got a problem, and they will react to it straight away. Mainly done through their forums which is monitored closely, but they have remoted in to our systems when we had issues and spent a lot of time getting the problem resolved.

    Pete

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    geraintpowell (9th May 2011), russdev (6th May 2011)

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    Yep, Tech support is usually very good. I have rang recently with a few issues, and bent Russ's ear...

    No complaints from me in all seriousness, can only echo other comments.

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    russdev (6th May 2011)

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    We are not an Impero user currently, but when we trialled it we had no issues with the technical support team. Even though we were only trialling the software they were happy to help.

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    russdev (6th May 2011)

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    Hello

    I am a Educational Technologist and a Support Analyst at Impero. First thanks for the kind comments we do pride ourself on support and while nobody perfect we aim to be .

    First the support is open 9 am to 9pm uk time and if got any issues what so ever give me us call we will gladly help (I am there between 9 and 5:30 feel free to ask for me by name).

    I am going to leave it at that as don't want to come across as advertising just wanted to say thank you for kind comments..

    Russ
    Last edited by russdev; 6th May 2011 at 07:37 PM.

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    Ring ring can I speak to russdev please!!!

    Lol.

    Do proud yourself?

    Ben

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    Quote Originally Posted by plexer View Post
    Ring ring can I speak to russdev please!!!

    Lol.

    Do proud yourself?

    Ben
    Well as said not perfect we even get it wrong and you joke someone has called me russdev over the phone...

    Russ

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    Impero have been awesome to deal with at some of my feeder schools. I quite like the software but I am limited to what I can do at my place.

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    geraintpowell (9th May 2011)

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    they're ok, but dont talk to that russ bloke, i hear he's a mole from netsupport working deep undercover

    seriously though support is top notch. i know its probably harder to implement now but a few years ago it was a case of request a feature on monday and it was in an update by wednesday if possible.

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    Quote Originally Posted by MK-2 View Post
    they're ok, but dont talk to that russ bloke, i hear he's a mole from netsupport working deep undercover

    seriously though support is top notch. i know its probably harder to implement now but a few years ago it was a case of request a feature on monday and it was in an update by wednesday if possible.
    Who told you....

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    Quote Originally Posted by russdev View Post
    Who told you....
    was kind of a giveaway you wearing that netsupport tshirt with the name faded and impero written in marker pen

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    Best tech support of any company we use, can't praise them enough.

    I tested net support school, netop, ABtutor, lanschool and another one i've forgotten the name of prior to going with impero. Impero beats them all hands down, netsupport came closest but still wasn't as good as impero, plus they weren't as easy to contact as the impero guys.

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    I reported a bug concerning Impero and multiple monitors, got an email back with a few minutes letting me know they were aware of the bug and it would be fixed next update. The bug doesn't happen any more. Nice chaps to, met them and had a chat at Bett.

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