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Network and Classroom Management Thread, Bad experience with Viglen technical support in Technical; I have a very bad experience with Viglen level of technical support. It seems that if the question is slightly ...
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    Bad experience with Viglen technical support

    I have a very bad experience with Viglen level of technical support.
    It seems that if the question is slightly difficult they just ignore you and donít come back to you, or say that it is something you done therefore they have no responsibility, or tell you to bring an engineer on site for £600 a day to help you.
    I am absolutely disappointed with that support, which is almost none exist.
    I would like to know if you had similar experience with them, as something has to be done about it.

    Thanks

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    oxide54's Avatar
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    Quote Originally Posted by zshadar View Post
    I have a very bad experience with Viglen level of technical support.
    It seems that if the question is slightly difficult they just ignore you and donít come back to you, or say that it is something you done therefore they have no responsibility, or tell you to bring an engineer on site for £600 a day to help you.
    I am absolutely disappointed with that support, which is almost none exist.
    I would like to know if you had similar experience with them, as something has to be done about it.

    Thanks
    wouldn't touch them with your barge pole.

    do your self a favour and rebuild your servers vanilla.

    most of these systems restrict you or lock you into a specific way of doing something, which inevetiably makes your life harder, while their sales people try to convince your management your an idiot.

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    Can you explain what doesn't work/what you are trying to do? Maybe someone here can help.

    I don't personally have any dealings with Viglen now but they were always good in the past and I think we've still got a lot of their equipment here doing some fairly important stuff.

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    What does ISP stand for again? I've forgotten.....


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    Edu-IT's Avatar
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    Quote Originally Posted by tech_guy View Post
    What does ISP stand for again? I've forgotten.....

    Confused...

    On a side note, I finally managed to get myself removed from Viglen's marketing mails this week after emailing all of the addresses on their website! Seems they don't like the usual unsubscribe requests.

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    Quote Originally Posted by Edu-IT View Post
    Confused...

    On a side note, I finally managed to get myself removed from Viglen's marketing mails this week after emailing all of the addresses on their website! Seems they don't like the usual unsubscribe requests.
    yeah same here the bloke at bett last year (2010) scanned me even though i said i would never buy anything from viglen again! and i've been email them ever since.

    i had the same dealings with them as oxide54! although i had to put up with it for longer! Rebuilding was a god send!
    Last edited by glennda; 6th March 2011 at 09:24 PM.

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    Edu-IT's Avatar
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    education@viglen.co.uk should remove you from the list. But failing that, copy in all on this page. ;-)

    Viglen Ltd - Contact Details

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    oxide54's Avatar
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    what gets me about them though is the machines,

    they managed to ruin what were ok components.

    they would take a reasonable mother board and put it in a badly designed case with no airflow (even with the three noisy fans, which would be unnecessary in a properly designed case) which overheats. and requires 5 million screws to be taken out to get the memory or hard disk.

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    oxide54's Avatar
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    Quote Originally Posted by Edu-IT View Post
    education@viglen.co.uk should remove you from the list. But failing that, copy in all on this page. ;-)

    Viglen Ltd - Contact Details
    or just put a rule on your incoming mail to treat them as spam, as thats what it is.

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    glennda's Avatar
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    Quote Originally Posted by oxide54 View Post
    or just put a rule on your incoming mail to treat them as spam, as thats what it is.
    I blocked it on exchange in the end nothing from @viglen.co.uk can reach my mailbox!

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    localzuk's Avatar
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    I've never had any issues with them myself. Every issue I've reported has been resolved quickly and efficiently.

    What were your issues zshadar?

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    I am the same as localzuk. We had a few PCs go haywire a few years ago in our old suite, 1 call, onsite engineer for free even though they were out of warranty.

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    Hi, I am not talking about hardware support for their computers, I am talking about technical support for Windows, Windows Servers, VMWare, we have a support contract with them to give me, the network manager, technical support with any issue I can't resolve my self. We paid lots for it, but it looks as we don't get any in return.

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    oxide54's Avatar
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    Quote Originally Posted by tech_guy View Post
    What does ISP stand for again? I've forgotten.....

    information

    protocol

    stack


    is that not correct??

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