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Network and Classroom Management Thread, spiceworks 5 tickets reopening in Technical; I am having an issue wuth spiceworks 5 were i close i ticket then it seams to reopen its self ...
  1. #1

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    spiceworks 5 tickets reopening

    I am having an issue wuth spiceworks 5 were i close i ticket then it seams to reopen its self for no reason.

    see below

    helpdesk@xxxxxx.sch.uk 22 hours agoNov 11, 2010 @ 11:34 amTicket re-opened.
    helpdesk@xxxxxxx-yorks.sch.uk 22 hours agoNov 11, 2010 @ 11:34 amNo Comment
    Ian xxxxxxx
    assignee22 hours agoNov 11, 2010 @ 11:30 amTicket closed.
    helpdesk@xxxxxxx.sch.uk 23 hours agoNov 11, 2010 @ 10:14 amTicket re-opened.
    helpdesk@xxxxxxx.sch.uk 23 hours agoNov 11, 2010 @ 10:14 amNo Comment
    Ian xxxxxxx
    assignee23 hours agoNov 11, 2010 @ 10:09 amTicket closed: I have installed latest version of flash and other updates

    turned on clear type for the screen problem

    installed net time to syn the clock

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    Exclamation

    Hey there,

    Was just alerted to your problem. I've sent a priority notice to the support team and they should follow up with you within 24 hours. Feel free to contact me directly if you don't hear anything.

    Thanks!

    -Jason

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