Network and Classroom Management Thread, RM Printer Credit - Printer Issues in Technical; Hi all!
We've just rolled out RM Printer Credits at our school - to which most printers have started monitoring ...
8th November 2010, 01:14 PM #1
RM Printer Credit - Printer Issues
We've just rolled out RM Printer Credits at our school - to which most printers have started monitoring successfully and deducting credits.
However, we're having issues with a HP P2050 Laser-jet. When we go into Management Console - the Printer Credits tab is there - however its "grayed out"
Does anyone know any reason for this?
We're running RM CC4 SR1.
8th November 2010, 07:28 PM #2
We have this up and running on CC4 and have just bought a similar printer, will check it tomorrow.
Have you logged a call with RM, they may know a way round it.
8th November 2010, 10:12 PM #3
Is this the network version (P2050dn) or just USB? If it's a local printer shared over the network you need to install the RM Local Printer package on the computer that the printer is connected to.
8th November 2010, 10:30 PM #4
Its a P2055 dn - sorry for the confusion!
Originally Posted by Chris_
9th November 2010, 12:12 PM #5
We have exactly the same printer installed in an ICT room and it is working and can allocate PC to it. Got another 5 of that type to set up.
Originally Posted by dpmarker
9th November 2010, 01:35 PM #6
It is fully working with RM Print Credits?
Originally Posted by rad
Logging a call to RM now!
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