+ Post New Thread
Results 1 to 6 of 6
Network and Classroom Management Thread, RM Printer Credit - Printer Issues in Technical; Hi all! We've just rolled out RM Printer Credits at our school - to which most printers have started monitoring ...
  1. #1
    dpmarker's Avatar
    Join Date
    Feb 2010
    Location
    Devon
    Posts
    3
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Question RM Printer Credit - Printer Issues

    Hi all!

    We've just rolled out RM Printer Credits at our school - to which most printers have started monitoring successfully and deducting credits.

    However, we're having issues with a HP P2050 Laser-jet. When we go into Management Console - the Printer Credits tab is there - however its "grayed out"

    Does anyone know any reason for this?

    We're running RM CC4 SR1.

    Thanks

    Dan

  2. #2
    rad
    rad is offline
    rad's Avatar
    Join Date
    Jan 2009
    Location
    Middlesex
    Posts
    2,500
    Thank Post
    336
    Thanked 309 Times in 237 Posts
    Rep Power
    110
    We have this up and running on CC4 and have just bought a similar printer, will check it tomorrow.

    Have you logged a call with RM, they may know a way round it.

  3. #3
    Chris_'s Avatar
    Join Date
    Jul 2010
    Location
    UK
    Posts
    688
    Thank Post
    133
    Thanked 115 Times in 98 Posts
    Rep Power
    44
    Is this the network version (P2050dn) or just USB? If it's a local printer shared over the network you need to install the RM Local Printer package on the computer that the printer is connected to.

  4. #4
    dpmarker's Avatar
    Join Date
    Feb 2010
    Location
    Devon
    Posts
    3
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Chris_ View Post
    Is this the network version (P2050dn) or just USB? If it's a local printer shared over the network you need to install the RM Local Printer package on the computer that the printer is connected to.
    Its a P2055 dn - sorry for the confusion!

  5. #5
    rad
    rad is offline
    rad's Avatar
    Join Date
    Jan 2009
    Location
    Middlesex
    Posts
    2,500
    Thank Post
    336
    Thanked 309 Times in 237 Posts
    Rep Power
    110
    Quote Originally Posted by dpmarker View Post
    Its a P2055 dn - sorry for the confusion!
    We have exactly the same printer installed in an ICT room and it is working and can allocate PC to it. Got another 5 of that type to set up.

  6. #6
    dpmarker's Avatar
    Join Date
    Feb 2010
    Location
    Devon
    Posts
    3
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by rad View Post
    We have exactly the same printer installed in an ICT room and it is working and can allocate PC to it. Got another 5 of that type to set up.
    It is fully working with RM Print Credits?

    Logging a call to RM now!

    Many Thanks!

SHARE:
+ Post New Thread

Similar Threads

  1. Printer credit
    By rob101 in forum General Chat
    Replies: 9
    Last Post: 13th October 2008, 08:45 AM
  2. Printer Issues;
    By MoTa in forum Wireless Networks
    Replies: 8
    Last Post: 14th November 2007, 12:36 PM
  3. Printer credit allocations??
    By alexknight in forum Netware
    Replies: 8
    Last Post: 14th February 2007, 10:40 PM
  4. Printer issues SOS!
    By steelrazor in forum Wireless Networks
    Replies: 5
    Last Post: 5th September 2006, 10:25 AM
  5. What am I missing? Printer issues...!!
    By indiegirl in forum Wireless Networks
    Replies: 6
    Last Post: 15th March 2006, 11:56 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •