Analysing spiceworks help desk data

[imiddleton25]

Been asked if we can analyse spiceworks help desk data that we have been using with great sucess since september. Management what something to track. So any pointers would be great thanks.

[TechMonkey]

Take a look at the reports section. From memory there are a quite a few management reports all ready. General ones like a help desk statistics one gives information like average time to close and number submitted whereas others tell you how many tickets by type of device, department etc. It depends on what they want to measure and if the relevant info is in the DB.

If there isn't a report you want take a look in the reports store on Spiceworks as there is bound to have been someone that has written one close to what you want.