Network and Classroom Management Thread, CC4 - Network drives are not displayed in Technical; When a user logs on, only their N: drive is displayed in Windows Explorer. None of the other mapped network ...
28th May 2010, 10:44 AM #1
CC4 - Network drives are not displayed
When a user logs on, only their N: drive is displayed in Windows Explorer. None of the other mapped network drives show.
I've checked RM tech article TEC1513739, but both update CC4UPD032 & CC4UPD038 are installed.
'Station Delivery Map Drive.csv', report that all the appropriate drives for this user's logon have been successfully mapped.
First time visit to this school & my first exposure to CC4! School have let their RM software support control expire in 2009 and network is in quite a mess...
Hoping someone can help me out...
28th May 2010, 10:46 AM #2
Is this for one user or a group? If a group then see below.
In the RMMC under the registry policy for the usergroup in question are the other drives set to not be visible?
RMMC > Registry Policies > User Policies > Group > Drives > Specify which drives are hidden
Edit: If you right click on the user in the RMMC check to see what registry policy is being applied to them.
Last edited by Edu-IT; 28th May 2010 at 10:51 AM.
28th May 2010, 11:17 AM #3
Its all groups...
Just the C: drive set as not visible for User Policy Staff, all others should be visible.
Although there is a 'Copy of Staff' policy which does have them all hidden - but that policy is not being used (I dont know why its there).
28th May 2010, 11:25 AM #4
If you create a new user as a test, can they see the drive mappings?
Also if you choose a particular computer then right click > Properties > Drive Mappings
Are all the drives listed there?
28th May 2010, 11:29 AM #5
Tried that one Edu-IT, New user cant see drive mappings.
Computer does list all the shared drives.
28th May 2010, 11:33 AM #6
That's very odd.
If you go to the explorer and type the drive in the address bar what happens?
28th May 2010, 11:39 AM #7
The mapped folder opens as normal.
28th May 2010, 11:55 AM #8
Okay, under registry policies, try hiding the mapped drives, applying this and then unhiding the drives again just to make sure the setting is being saved to AD?
Edit: Have you seen DWN1293117 on the RM site? If you don't have access to this then let me know what version of RM Stndeliv you're using on your machines.
28th May 2010, 12:29 PM #9
Ah, we might be making progress. The TEC article DWN1293117 has been superceeded by CC4UPD038, which appeared that it had been downloaded. Checking RM Stndeliv its version 184.108.40.206.0 however its not installed on the Client Workstations. Have assigned the package, but when checking the assignment overview I see only a few of the main site computers listed (just 10), the package is installed on 5, 6 have Install pending and I get an error message:
An error occurred while deploying packages
Unhandled exception : Repository Manager has generated an error, the error code is unknown error in Repository Manager.
Checked a station that indicates the package is installed but still no mapped network drives.
28th May 2010, 12:34 PM #10
Do you have CC4UPD071 installed?
28th May 2010, 12:37 PM #11
Nope, Nothing installed after CC4UPD061 (thats the latest we have)
We do have SP1 installed.
28th May 2010, 12:41 PM #12
Assuming you don't have access to the updates from RM, I'd look at getting your support contract sorted out so you can grab all the latest updates and bring the network up to speed.
At the very least, with a support contract, somebody from RM will take a look at the server and tell you if you're missing any vital updates that could solve the problem. I imagine they'll do out-of-contract support but it probably won't be cheap.
1st June 2010, 01:30 PM #13
AJS, - No money available for the RM support contract I'm afraid and RM dont do an out of contract support option.
Now noticed that my documents arent mapped either.
1st June 2010, 01:48 PM #14
I think it would be worthwhile you putting an argument forward on why support should be purchased. There have been a lot of updates that you're missing out on and with SR2 around the corner. The RM setup can sometimes make it difficult to resolve the issues yourself and as you're slowly finding more things that don't work. Before your network grinds to a halt I'd look at what you can do to get the support in place soon.
1st June 2010, 09:20 PM #15
I would say the SLT have to make one of two choices buy into RM support or replace the RM network?
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