Site Maintenance this evening The site will be offline for hosting changes. Time TBC

+ Post New Thread
Results 1 to 2 of 2
Network and Classroom Management Thread, Liberum Helpdesk error message updating/closing problems in Technical; I'm pretty unfamiliar with the software itself. My predecessor here has left and I am in charge of the day-to-day ...
  1. #1
    El_Nombre's Avatar
    Join Date
    Sep 2008
    Posts
    288
    Thank Post
    63
    Thanked 25 Times in 19 Posts
    Rep Power
    17

    Unhappy Liberum Helpdesk error message updating/closing problems

    I'm pretty unfamiliar with the software itself. My predecessor here has left and I am in charge of the day-to-day running of the network. It's been a huge learning curve and I've come unstuck on a few occasions, but managed to pull it together.

    This one, however, has stumped me.

    Helpdesk has worked without a hiccup in over two years but now it's answering me back. When trying to close or update a problem, which should send an email to the user who submitted the problem, the following message appears:

    Application Error
    Number: 5 (0x00000005)
    Source: Persits.MailSender.4
    Description: Software caused connect abort.
    --------------------------------------------------------------------------------
    No more information is available.
    Contact your administrator or visit the Liberum Help Desk website.

    I have no idea what to do or where to look to fix this. I've visited the Liberum website and my Google-fu is too weak to turn up any answers.

    Anyone have any ideas where to start? Thanks in advance for reading.

  2. #2
    El_Nombre's Avatar
    Join Date
    Sep 2008
    Posts
    288
    Thank Post
    63
    Thanked 25 Times in 19 Posts
    Rep Power
    17
    Gah - a colleague fixed the pesty thingy.

    The IP address of the server Helpdesk lives on wasn't in the SMTP list of the Exchange server anymore. I think the LEA must have done that by accident.

    Back in, all better - so a return to all those lovely helpdesk cases.

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 0
    Last Post: 28th January 2010, 10:04 AM
  2. Liberum Error
    By Simcfc73 in forum Web Development
    Replies: 0
    Last Post: 13th March 2009, 01:54 PM
  3. liberum - cdonts.dll error
    By Scotmk in forum Web Development
    Replies: 3
    Last Post: 17th January 2008, 09:02 AM
  4. Liberum problems on IIS
    By OverWorked in forum Windows
    Replies: 8
    Last Post: 31st March 2006, 12:34 PM
  5. liberum and asp error message
    By russdev in forum Windows
    Replies: 2
    Last Post: 25th November 2005, 01:46 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •