+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 16
Network and Classroom Management Thread, Job Logging/Reporting Software in Technical; Right, Our SLT wants our staff to be able to report ICT issues via some form of reporting software (rather ...
  1. #1

    Join Date
    Sep 2009
    Posts
    222
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    12

    Job Logging/Reporting Software

    Right,

    Our SLT wants our staff to be able to report ICT issues via some form of reporting software (rather then be able to phone us...e mail us...or walk into the office and tell us face to face).

    I've been trying to figure out how to get Spiceworks installed (see the other thread i have in this forum about my issues). However, due to the fact that the SLT want teachers to be able to log the jobs themself...i dont think Spiceworks will be up to it (but i could be wrong)

    Of course i'll be google bashing to look at available software...but i was wondering if you guys have anything in place like what i need.

    I've made it clear that the software will probably come at a cost....so there's no issue there.

    Thanks

    Aaron

  2. #2

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,276
    Thank Post
    614
    Thanked 1,567 Times in 1,407 Posts
    Rep Power
    412
    OP Software - Solutions for Education

    SmartDesk Helpdesk software

    Ben

  3. #3
    SC-UK's Avatar
    Join Date
    Feb 2009
    Location
    London
    Posts
    569
    Thank Post
    36
    Thanked 85 Times in 71 Posts
    Rep Power
    29
    Have a look at SmartDesk by OP Software (Sponsors of the forum).

    Will do exactly what you want and is well supported on here as well.
    Last edited by SC-UK; 15th January 2010 at 11:03 AM. Reason: Software renamed :-)

  4. #4
    gybe78's Avatar
    Join Date
    May 2008
    Location
    Aylesbury
    Posts
    142
    Thank Post
    24
    Thanked 29 Times in 19 Posts
    Rep Power
    17
    We have Spiceworks working well here. Users can log support calls via the Spiceworks web portal and track progress.

    Our only challenge has been getting staff to actually use it rather than phoning/grabbing us in the corridor!

  5. #5

    mattx's Avatar
    Join Date
    Jan 2007
    Posts
    9,236
    Thank Post
    1,057
    Thanked 1,067 Times in 624 Posts
    Rep Power
    740
    I've been trying to figure out how to get Spiceworks installed (see the other thread i have in this forum about my issues). However, due to the fact that the SLT want teachers to be able to log the jobs themself...i dont think Spiceworks will be up to it (but i could be wrong)
    The helpdesk on Spiceworks enables users to create, add, delete, and re-open tickets.
    Been running this now on our network for a while and it certainly makes my life much easier. Knocked up a quick 'How To as well' which works along side a small script I knocked up. See attached jpg.
    If you go down the Spiceworks route and want to use the script let me know and I'll send you the details.
    Attached Images Attached Images

  6. #6
    Flakes's Avatar
    Join Date
    Nov 2009
    Location
    Newcastle
    Posts
    476
    Thank Post
    38
    Thanked 74 Times in 48 Posts
    Rep Power
    27
    we use

    Home - Liberum Help Desk

    free and opensource

  7. #7

    bossman's Avatar
    Join Date
    Nov 2005
    Location
    England
    Posts
    3,899
    Thank Post
    1,182
    Thanked 1,053 Times in 748 Posts
    Rep Power
    327
    Ditto Flakes post:
    Liberum here and the staff just love it.

  8. #8

    Join Date
    Nov 2008
    Posts
    137
    Thank Post
    6
    Thanked 3 Times in 2 Posts
    Rep Power
    12
    We looked at a few options, and decided on GLPI. It's very powerful, however we turned off a lot of the functionality in the first instance, giving staff just the helpdesk, but have then gradually introduced more of the options as time progressed.

    We have also deployed OCSNG (a free inventory suite) which integrates with it, giving us a full integrated helpdesk and inventory which is always bang up to date (as machines report in to inventory on bootup)

  9. #9
    adamchapman's Avatar
    Join Date
    Aug 2007
    Location
    North Lincolnshire
    Posts
    187
    Thank Post
    29
    Thanked 14 Times in 14 Posts
    Rep Power
    17
    +1 for liberum

  10. #10

    Join Date
    Jan 2010
    Posts
    101
    Thank Post
    0
    Thanked 7 Times in 7 Posts
    Rep Power
    11
    we use net supports helpdesk,

    it is simple to use, staff have the option to report via email, web interface or visiting the office (at which option we flag it as reported at office)- not that this means their ticket is any less important.

    the jobs are tracked - it emails them when the status is changed.

    we have different levels of status so the staff memeber knows when the ticket has been read by a memeber of ICT staff- they are emailed any updates.

    if files are required by the ticket we can upload them to the helpdesk for use by other tech staff or the member of staff if required.

    it is single sign on enabled, linked to our AD for staff and students - with over 2600 accounts.

    the single sign on means they dont need to know a username and password which means reports are easy for them to log.

    we have added a room field ( this was easy to do) which staff pick from the list of rooms in our school.

    it is also mobile phone and externally accessable to all, so staff have been known to use iphones or black berrys to report issues ( the more tech head members that is)

    as a rule we dont take jobs when walking about the school - they all have to be logged on the helpdesk. the first few months are painful but people see jobs being done and none get forgotten

    slt can have reports from the system.

    and we have openned ours up to our primary support team and schools for them to log jobs with us.

    we also use spice works internally but only for the hardware reporting side of things, along with hp web jet admin,

    also we have our AV software email the helpdesk along with printers and network copiers so all auto email messages are logged and not missed as is some times the case with auto emails from software/hardware.
    Last edited by lordasb; 17th January 2010 at 07:18 PM.

  11. #11

    Join Date
    Jan 2010
    Location
    Hull
    Posts
    17
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

  12. #12

    Join Date
    Jul 2007
    Location
    Lancs
    Posts
    387
    Thank Post
    45
    Thanked 21 Times in 19 Posts
    Rep Power
    18
    For those that use Liberum, does it run okay with My SQL or SQL server 2005?

  13. #13

    Join Date
    Jan 2010
    Posts
    101
    Thank Post
    0
    Thanked 7 Times in 7 Posts
    Rep Power
    11
    @ ful56_uk

    you asked about a price for netsupport

    we have 10 helpdesk staff on our team, and i believe the price is on the netsupports site but i could find out..

    i cant contact you directly as you dont allow it.

    many thanks
    andy

  14. #14
    pritchardavid's Avatar
    Join Date
    Sep 2009
    Location
    South Ockendon, Thurrock, United Kingdom
    Posts
    932
    Thank Post
    18
    Thanked 64 Times in 58 Posts
    Rep Power
    25
    I like the look of this

    Help Desk Software by SysAid

    Need to find out how much it will cost through

  15. #15

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,088
    Thank Post
    402
    Thanked 618 Times in 565 Posts
    Rep Power
    180
    Quote Originally Posted by p-dave View Post
    I like the look of this

    Help Desk Software by SysAid

    Need to find out how much it will cost through
    I had the free version of that and thought it was clunky.

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. reporting software - available
    By alan7736 in forum MIS Systems
    Replies: 0
    Last Post: 16th April 2009, 08:44 AM
  2. Reporting Software.
    By russdev in forum Educational Software
    Replies: 10
    Last Post: 1st May 2008, 12:03 PM
  3. Internet usage reporting software
    By frontal in forum Recommended Suppliers
    Replies: 6
    Last Post: 29th June 2006, 07:51 PM
  4. spying / logging software.
    By GrumbleDook in forum Windows
    Replies: 22
    Last Post: 30th May 2006, 03:24 PM
  5. Anyone know of any good software usage logging software?
    By ninjabeaver in forum Educational Software
    Replies: 15
    Last Post: 28th November 2005, 01:26 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •