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Network and Classroom Management Thread, Spiceworks, just installed in Technical; They looking at migrating to SQL back end I think this will speed it up....
  1. #16
    nicholab's Avatar
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    They looking at migrating to SQL back end I think this will speed it up.

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    wagnerk's Avatar
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    Quote Originally Posted by vikpaw View Post
    We looked at Spiceworks, the inventory side seems pretty cool.
    Couldn't get the helpdesk side to work properly, wouldn't communicate with AD or exchange, and just got fed up of trying different settings...
    Strange we've experience the total opposite: communicated with AD and Exchange, but inventory didn't work properly.

    Quote Originally Posted by vikpaw View Post
    ...Were going to go for MLH but kept getting put off by the man with the money...
    They do a good educational price 150, but money is always tight regardless of where you are...

    Quote Originally Posted by vikpaw View Post
    ...Looked at spiceworks again but we are going sharepoint soon, so was wondering, which is going to be the best helpdesk to at some point in the future integrate well with sharepoint?...
    There is a helpdesk template that you can download for Sharepoint from Microsoft. However according to what I've read it's not ITIL/FITS compatible. Saying that if you're not worried about that, you can try it out. After all it's free

    Quote Originally Posted by vikpaw View Post
    ...Can Spiceworks do that?...
    Not sure, I know that you can import a webpage into Sharepoint, but as for a Sharepoint webpart, I don't know if one exists.

    -Ken

  3. #18

    vikpaw's Avatar
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    Thanks Ken,

    We're not too bothered about FITS here, but i'd like to go down that route.
    Plus support for MLH is miles better than anyone else is likely to give.

  4. #19

    RabbieBurns's Avatar
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    What is ITIL/FITS ? Ive seen it mentioned in some job ads recentlly..

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    tmcd35's Avatar
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    Best practice framework on managing an IT help desk. FITS stands for 'Framework for IT Support' and is Becta's cut down implementation of the ITIL guidlance for education.

    You can sit exams to become ITIL qualified. They are done by the same people who do the PRINCE exams for Project Management.

    Reminds me I've got some ITIL books sitting around here. Should really read them and get the qual. Problem is it's such a dry subject. oh hum!

  6. Thanks to tmcd35 from:

    RabbieBurns (15th November 2009)

  7. #21

    mattx's Avatar
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    I've got Spiceworks to see printers, switches and a few servers, not a single workstation though......Will have to investigate ports....

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    Quote Originally Posted by RabbieBurns View Post
    What is ITIL/FITS ? Ive seen it mentioned in some job ads recentlly..
    Quote Originally Posted by tmcd35 View Post
    Best practice framework on managing an IT help desk. FITS stands for 'Framework for IT Support' and is Becta's cut down implementation of the ITIL guidlance for education.

    You can sit exams to become ITIL qualified...
    That's right, you can find out more here (for FITS) and here (for ITIL).

    -Ken
    Last edited by wagnerk; 14th November 2009 at 12:52 PM. Reason: formatting

  9. 2 Thanks to wagnerk:

    dalsoth (14th November 2009), RabbieBurns (15th November 2009)

  10. #23
    dalsoth's Avatar
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    Did the ITIL certificate and went on the FITS course just to get the education Becta view on it too. It is very dry and literally had me asleep a few times while lying in bed studying. Worth doing though and makes you think constantly about improvements.

    I did get told on the FITS course by the trainer that they are going to be doing an exam for it also soon and i would get an email after doing the course earlier this year when details were available. Would definitely like to get the FITS exam done to go with the ITIL if it happens. Need to chase it up. Anyone else heard about it?

    We also purchased MLH helpdesk because it is improving all the time and adding ITIL elements and i think mentioned a inventory in the future too. Just need to get some time to get it done, i know theres plenty ITIL would have to say about time management!!
    Last edited by dalsoth; 14th November 2009 at 01:08 PM. Reason: spelling

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    wagnerk's Avatar
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    Quote Originally Posted by dalsoth View Post
    Did the ITIL certificate and went on the FITS course just to get the education Becta view on it too. It is very dry and literally had me asleep a few times while lying in bed studying. Worth doing though and makes you think constantly about improvements...
    I don't know about FITS, but I agree with ITIL - I self studied the v3 foundation and had to stick needles in my eyes just to keep me awake, lol

    Quote Originally Posted by dalsoth View Post
    ...I did get told on the FITS course by the trainer that they are going to be doing an exam for it also soon and i would get an email after doing the course earlier this year when details were available. Would definitely like to get the FITS exam done to go with the ITIL if it happens. Need to chase it up. Anyone else heard about it?...
    Here are the details for the 2 levels of exams:

    Practitioner
    Manager

    I believe the Practitioner one is almost ready, but the Manager's one is still in development (don't quote me though). They are accredited by the SQA (Scotland's version of Englands NQF) so it's not only accepted through-out the UK, but also internationally (as it's a recognised and mapped qualification).

    Hope this helps

    -Ken

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    wagnerk's Avatar
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    Quote Originally Posted by mattx View Post
    I've got Spiceworks to see printers, switches and a few servers, not a single workstation though......Will have to investigate ports....
    You may want to see here for the ports that Spiceworks uses

    Hope this helps

    -Ken

  13. Thanks to wagnerk from:

    mattx (14th November 2009)

  14. #26

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    Quote Originally Posted by wagnerk View Post
    You may want to see here for the ports that Spiceworks uses

    Hope this helps

    -Ken
    Looks like I'll be opening up port 135 at some point next week then......

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    Tried using Spiceworks the other week - uninstalled it after 1 hour. Found it to be a jack of all trades, master of nothing. The initial home page is too 'loud' with too much on there IMO. Sticking with Liberum for the helpdesk and will try and find another solution for inventory/stock management software in the school.

  16. #28

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    Well I stuck with it, spent quite a few hours on it over the weekend [ from home - good old port forwarding ] - now setup alerting what it should. Today got the workstations to be seen, setup a few more range of scans & almost finished the user's portal page.
    Two days of hard testing [ give me time to knock up a few 'how tos' ] and I will happily use this from now on.....

  17. #29
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    I'm looking to install Spiceworks, but am not sure if it's something that will sit on the server, or do I ideally need a separate PC to host it?

  18. #30

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    Quote Originally Posted by docboggle View Post
    I'm looking to install Spiceworks, but am not sure if it's something that will sit on the server, or do I ideally need a separate PC to host it?
    I have it running on one of the servers here. If you have one that isn't so heavily used, then put it there, otherwise you can run it from a PC aswell.

    4.5 has just been released with some great new features. The queue system will be helpful.

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