+ Post New Thread
Results 1 to 12 of 12
Network and Classroom Management Thread, CC3 Workstation Problem in Technical; Hi I am having a problem with an RM One Computer which i cant join to the domain. The computer ...
  1. #1

    Join Date
    Mar 2009
    Location
    Cheshire
    Posts
    56
    Thank Post
    7
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    CC3 Workstation Problem

    Hi

    I am having a problem with an RM One Computer which i cant join to the domain. The computer in question has been repaired with a new hard disk and new RAM mods. The problem occurs when i am rebuilding with (smartclient.bat). I have used this process to build other computers and i have had no problems. The process works up to the stage of inputting the computer and network deatils. I have used the same informatiion as i did with the previous computers rebuilds, with the only change being the computer name.

    After i have inserted the informatiion about the network it resarts the computer. When windows loads up it will try and join the pc to the domain this is where the problem is. I keep getting a error saying (Can't join to the domain security) once the workstation is at this stage i can not go back and it will just keep trying to join it to the domain with the same problem. I have to reinstall the os and try again. I have done the process about 10 times and i am still getting the same problems.

    Please please could some on help


    cheers

    darren

  2. #2

    webman's Avatar
    Join Date
    Nov 2005
    Location
    North East England
    Posts
    8,408
    Thank Post
    640
    Thanked 961 Times in 661 Posts
    Blog Entries
    2
    Rep Power
    326
    We had a similar problem a while ago, and was to do with the spanning tree setting on the switch. The machine would boot up and immediately try to join the domain; but as the network had not finished negotiating (it would take 30 or more seconds), there was no network connection available to carry out the operation.

    I would recommend checking these settings on the switch or connect it to another (unmanaged) switch. It's also worth checking the setup user credentials are correct.

    There should also be some log files written to \Program Files\Research Machines - but these will only tell you what is/is not happening - not why.

  3. #3

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,572 Times in 1,252 Posts
    Rep Power
    340
    Presumably when you install Windows all drivers including the network card drivers are installed? Do you know what network card is in the machine? Do you have identical hardware already working?

  4. #4

    Join Date
    Mar 2009
    Location
    Cheshire
    Posts
    56
    Thank Post
    7
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    All the hardware is working and all with the correct drivers installed

    any help would be great

    cheers

    darren

  5. #5

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,572 Times in 1,252 Posts
    Rep Power
    340
    When you've installed Windows and all drivers, can you open up a command prompt and ping your primary server in school? This is before you run smartclient.bat.

  6. #6

    Join Date
    Mar 2009
    Location
    Cheshire
    Posts
    56
    Thank Post
    7
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi

    Before i run smartclient.bat file i have already joined the computer to the domain so i can see the domain. The probelms comes when i run the smartclient to add all the rm stuff that the probelm

    cheers

    darren

  7. #7

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,572 Times in 1,252 Posts
    Rep Power
    340
    Before i run smartclient.bat file i have already joined the computer to the domain so i can see the domain. The probelms comes when i run the smartclient to add all the rm stuff that the probelm
    Ahh this'll be the problem. You're not supposed to join the computer to the domain in the 'normal' fashion with RM CC3. Prepare the computer so it's just in a Workgroup (by default). When you've run smartclient.bat part of this process (after numerous reboots) involves joining the computer to the domain the 'RM' way.

  8. Thanks to Michael from:

    dolmandj (21st October 2009)

  9. #8

    Join Date
    Mar 2009
    Location
    Cheshire
    Posts
    56
    Thank Post
    7
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi

    I am going to look dum now but the smartclient.bat file is on the server. how can you run this program if you not join to the domain. Would you put the batch file on a pen drive

    cheers

    darren

  10. #9

    webman's Avatar
    Join Date
    Nov 2005
    Location
    North East England
    Posts
    8,408
    Thank Post
    640
    Thanked 961 Times in 661 Posts
    Blog Entries
    2
    Rep Power
    326
    The 'proper' way to SmartClient is using this method:

    RM SmartClient Info [Bishop Barrington IT Wiki]

  11. Thanks to webman from:

    bossman (20th October 2009)

  12. #10

    Join Date
    Feb 2009
    Location
    Essex
    Posts
    225
    Thank Post
    22
    Thanked 16 Times in 12 Posts
    Rep Power
    14
    Also read the Preparation bits in article TEC406091 on the RM Support Website.

  13. #11

    Sylv3r's Avatar
    Join Date
    Jul 2005
    Location
    Co. Durham
    Posts
    3,215
    Thank Post
    372
    Thanked 380 Times in 338 Posts
    Rep Power
    148
    I take it your DHCP is not 100% and has ran out of leases?

  14. #12
    rad
    rad is offline
    rad's Avatar
    Join Date
    Jan 2009
    Location
    Middlesex
    Posts
    2,507
    Thank Post
    337
    Thanked 310 Times in 238 Posts
    Rep Power
    110
    sounds daft but have you tried building the computer in another office? I have 3 class room pc's that the network connection is fine when logging on etc but for some reason in cc4 the pc doesnt like building in that classroom/teaching room.

SHARE:
+ Post New Thread

Similar Threads

  1. Non CC3 ready workstation
    By BSG in forum Network and Classroom Management
    Replies: 7
    Last Post: 29th January 2009, 01:46 PM
  2. Is it possible to uninstall CC3 from a workstation?
    By reggiep in forum Network and Classroom Management
    Replies: 10
    Last Post: 21st July 2008, 03:26 PM
  3. Rename a CC3 Workstation?
    By maniac in forum Wireless Networks
    Replies: 4
    Last Post: 27th June 2008, 10:50 AM
  4. RM CC3 Workstation Rebuild - Having Problems!
    By bandgeekmafia78 in forum Windows
    Replies: 6
    Last Post: 10th March 2008, 04:08 PM
  5. Decommissioning a CC3 Workstation
    By wesleyw in forum Windows
    Replies: 4
    Last Post: 23rd January 2006, 04:16 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •