ITALC problems

[silver]

OK, *sigh* - obviously done something silly again...
Installed ITALC on the server and a client
Can't run it on the server - I get a message telling me "There seems to be no ITALC service running on this computer or the authentication keys aren't set up correctly"


What have/haven't I done? Server 2003 by the way.


It installed fine as far as I could see. I let it install to the default locations

Anyone help?

[sted]

do you have vnc installed by any chance?

[witch]

Why would that make a difference?

[Michael]

I get a message telling me "There seems to be no ITALC service running

On the server, if you click Start > Run, then type: services.msc is there an ITALC service listed? If it's not started, then start it manually. You may also want to specify 'Automatic' as the startup type.

[silver]

The service is listed. It says it has started but I restarted it anyway. No difference!

[silver]

Ohh - that seems to have done the trick!!
Thanks all

[sted]

Why would that make a difference?

because it uses the same pors and whicever starts first seems to get them. I have a reg file that moves italc to diff ports so i can run both at once (you also need to add port number 5910 )so pc01:5910) to the console when you add the pcs

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\iTALC Solutions\iTALC\Parameters]
"ivsport"="5910"
"isdport"="5920"

[silver]

OK - now I have got it going.....

Do I install the master on the server and if I do how does the controlling teacher access it? Or do I just install the master on the 'teachers' computer in the IT suite
I am having trouble seeing the clients - doing it by name eg: XXX1.domain name. Is this right or is there another way?
Ta

[silver]

*bump*

I'm sure that this is a stupid question - please just humour me

(NB: can't find computers by IP address as this changes)

[silver]

Right, have tried the current IP address of the computer next to the one with the master software on it, and its name/domain etc, but no luck.
I have tried it logged on as a teacher and an admin
C'mon people, give me a hand here, PLEASE

[titch]

Rather than use i.ps which change, use the computer name instead. Makes life a bit more easy.

[witch]

He says he has already tried the computer name and/or domain name

[sted]

is the firewall on or italc not excluded from it?

[silver]

Firewall isn't on - know this for def as a while back we couldn't update the NOD32 and that was the reason - so all firewalls turned off.

Had another look -windows firewall is off - is there another one anywhere I should be looking at?
. I have put the master on a workstation in the IT suite but the machine next to it cannot ping it - should it be able to and if so, what do I look for to get this right??

[Jose]

did you install italc on the client machine and copy over the keys ?

if your dns is not clearing stale records then this can cause italc to either not show/connect to machines or even worse show the wrong pc to the wrong name.