Well, here I am back again with the same problem. Uninstalled everything and started again.
I installed italc on the master first and exported the keys to a location on my server. Then I installed it on a client and imported the key, which seems to have gone fine.
the master computer still cant see the client, whether I add it by IP or name or anything else for that matter.
No firewalls for definite
Please can someone help?
Last edited by dhicks; 17th September 2009 at 11:16 PM.
We use MAC address along with hostname of each machine. We don't use the hostname with the domain so not sure if that matters.
As for accessing you need to install the master on every computer you want to see clients from. We use the same key for all installs.
If you need another master, copy the keys folder from another master and have it install normally with the master selected. Stop the italc service, and copy/paste replacing the existing files before the services starts back up.
You don't have firewall on your clients or master?
I have chosen one computer in the IT suite to be 'master' and currently I have only installed the client on the computer next to it.
Since I reinstalled it, when I try to access the client machine from the master, on the client I get an 'authentication error' - apparently this is to do with the key, and is a step forward as I never got that before. I am going to produce a new master key and export it to the client and see if that works
And it did!! I'll never know quite why but now it does so that's done then!
thanks for all your help
Hmmm - may have spoken too soon
It wouldnt let me specify the machine just by name, I had to put the IP address in too before it would work. BUT the ip address isnt fixed and could change tomorrow, rendering the system useless!
Is is best to do MAC address (and if so, where do I get it) and will this work on its own?
Or am I missing something....
To get a MAC address, on the local machine navigate to, Start, Run and type cmd.
From the command window type ipconfig /all then press enter. If you have multiple network adapters (such as one wired and one wireless), each will be listed along with its unique MAC address.
To copy the MAC address, click the C:\ at the top left (small black icon), then choose Edit > Mark, click and drag the cursor over the MAC address (it'll highlight white), then click on the same menu and choose Edit > Copy and paste into Notepad for example.
Done that but it doesnt like it on its own, it still wants the IP address. The one I put in seems to have stayed though but I am worried!
Another problem - does EVERYONE who logs on have to populate the master screen?
I initially put the one computer on as manager, only to find it doesnt show when I log on as a staff member. So I added it as the staff member, only to find that it doesnt show when I log on as a different staff member.
Surely everyone doesnt have to do this?
How do I get the master settings to be seen by anyone (well, staff anyway) who log on to the computer?
that way you could run it as a startup script come back in a few days and have a file for each pcCode:ipconfig /all >\\server\share$\%computername%.txt
Last edited by sted; 21st September 2009 at 02:43 PM.
if I just have to drop it in to their profile, what do I drop where???
witch (22nd September 2009)
Ta - I need this too!!
I am very confused
Please can you help me? I am stuck until I can get all the staff to be able to see all the italc clients when they log on to the master machine
look at the profile path for your users and copy it to the run box. unless you have already put italc in there it wont be in the profile you have to set it up and then copy it from the user you set it up as (best using an admin with a local profile) to your profiles application data folder i cant make it much simpler than that short of videoing it
Sorry, I am obviously irritating you but as I said, I have found the profile (and I did it your way too and it took me to the same place) but there is no documents and settings folder even though I have set up the master and one client using a staff log on, and this is where I am confused.
I can go back and log on as local admin if you think that is better and set up a few clients there, but I still dont see a 'documents and settings' folder to put it in, only application data
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