WebHelpdesk - Email tickets

[Gatt]

How the heck do you get this to work

Been through the Admin guide (p25) and entered all the requried info

i send a test email to the "helpdesk" mailbox who's email address is assigned to the correct tech group in WHD

All connections are green in WHD for server connections

It arrives and is then deleted as WHD picks it up (tried this by changing the info for the tech group in WHD and watch the emails disappear when reset to correct settings)

But i'm not seeing a ticket in WHD?

Is there a specific format for the emails? (subject, etc)

[dsm]

Are you in the correct tech. group as the user? Under Techs | Technicians I think.

It doesn't matter what format the e-mails are in.