CC3 and server health check software

[wattd]

Does anyone know a software or organisation that could come and check our servers and CC3 as the network is presently flashing up issues on user profiles, tutor manager, package allocation/access that previously did not occur. I refuse to purchase CC4 as this will not necessarily resolve these problems.

[powdarrmonkey]

RM?

[wattd]

yes, it is RM I have issues

[powdarrmonkey]

Er no, why don't you ask RM?

[jamesb]

I think he meant you should try RM support.

To be honest I'd be suprised if you manage to find any other company willing to support RM's product, unless they're a partner of some kind or have a contract.

[sparkeh]

Do you have a support contract with RM?
If so get onto them.

[sparkeh]

To be honest I'd be suprised if you manage to find any other company willing to support RM's product, unless they're a partner of some kind or have a contract.

Actually there are Approved support partners for RM products.
You can use map to find your nearest.

EDIT: Or the use the Affiliated Technician scheme (that I am a member of, though my name is strangley missing...) to find a local provider.
Map here

[jamesb]

So in fact they are, as I said, partners and not independent companies?

[sparkeh]

So in fact they are, as I said, partners and not independent companies?

Huh? No they are independent they just got themselves accredited, as I did, check the ATSS map.

[Sylv3r]

Could your LA IT team help? Or other neighbouring network managers / technicians in other schools? It may be a case that the problem is common.

Have you also looked on the RM support website for solutions?

[sparkeh]

Also go to RM Communties for friendly help

[kmount]

Where are you located? If you feed me and are relatively local I don't mind a jaunt over to have a look.

[wattd]

Hi Kmount, I am in Birmingham, it might be a bit far for you but I can definitely feed you if you come across.