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Network and Classroom Management Thread, HelpDesk Software in Technical; Originally Posted by Gibbo I asked about this because I have no budget, but just got quoted £75. Looks like ...
  1. #16

    maniac's Avatar
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    Quote Originally Posted by Gibbo View Post
    I asked about this because I have no budget, but just got quoted £75.
    Looks like they changed it recently. The link in This Post from July no longer works, but in July it did, as I actually filled in the form and obtained a single download of the product for free.

    Saying that, £75 is cheap as it is a good helpdesk system.

    Mike.

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    contink's Avatar
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    I have a query on this but it's a bit more exotic...

    Because I'm working with more than one school I'm really after something that is *nix compatible and web based. Anyone in the same position got any suggestions..

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    I use a php script one called hesk. It uses a MySQL back end. It is a good little system really. Got no bells or whistles but it does work (apart from the fact that i seem to be the only on e who uses it).

    You can find it here:

    Hesk

    I am in the process of looking to see if i can tart it up a bit as this seems to be the only thing that lets it down if you ask me, apart from the lack of report creation.

  4. Thanks to HodgeHi from:

    reggiep (30th September 2008)

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    We use Bridgetrak (HelpDesk Software from ScriptLogic: Creators of BridgeTrak Help Desk Software, Password Reset / Password Management, and Remote Computer Support Software)

    By the way, scriptlogic will be giving away several licenses of this product on their "The Value of Help Desk Service in Today’s Economy" webinar very soon:
    Attend "The Value of HelpDesk Service in Today‚??s Economy" Webinar

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    +1 Spiceworks

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    maniac's Avatar
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    Quote Originally Posted by HodgeHi View Post
    I use a php script one called hesk. It uses a MySQL back end. It is a good little system really. Got no bells or whistles but it does work (apart from the fact that i seem to be the only on e who uses it).

    You can find it here:

    Hesk

    I am in the process of looking to see if i can tart it up a bit as this seems to be the only thing that lets it down if you ask me, apart from the lack of report creation.
    I used hesk at my last school, and heavily modified it including the ability to alocate jobs to people, writing a log table to track changes, and wrote some reporting functions into it. Was a very functional helpdesk. I also modified the origenal helpdesk scripts into an assets management system, and linked the two. My code was very messy thou as I was teaching myself PHP while I developed it, it was too much work to go back and re-author it all once I realised I hadn't stuck to any sort of decent standards when I added the modifications, so I stopped developing it and opted for My Little Helpdesk in my new school. AFAIK my last school still use my modified HESK install.
    Last edited by maniac; 9th October 2008 at 07:48 PM.

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    Quote Originally Posted by browolf View Post
    liberum. Liberum Help Desk
    it's in asp. if u know that it's pretty easy to tinker with the format of pages. probably a lot simpler than other packages.
    +1 from me too. Works very well

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    help desk software for the campus

    We use Parature (Help Desk Software, Customer Support & Customer Service Software from Parature, Inc.) at Florida State University and its a good product for help desk software. Easy to use and has some great tools to manage mass emails. It appears that they have over 800 schools using their product as their support tool.

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    Sysaid helpdesk software is brilliant and is fully loaded with all the features you will ever need, Also has asset mamangement built in.

    Help Desk Software by SysAid

    its not cheap for a large scondary school! although i do use a free version for up to 50 cleints at one of my primary schools

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    Thumbs down

    Having tried loads, including spiceworksand glpi. I shoved them all on the server and let the staff decide decide themselves.

    They chose Home - Liberum Help Desk

    Simple, free and even works on IIS.

    Bonus!

    I must admit, its very easy to use and setup ...
    Last edited by Galway; 9th July 2009 at 04:49 PM.

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    Quote Originally Posted by Galway View Post
    Having tried loads, including spiceworksand glpi. I shoved them all on the server and let the staff decide decide themselves.

    They chose Home - Liberum Help Desk

    Simple, free and even works on IIS.

    Bonus!

    I must admit, its very easy to use and setup ...
    May I ask what you would of choose? and also how does it compare to the likes of spiceworks?

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