school server support contract

[z4ydi]

we have a pure windows network (3k server and xp pcs), and we have no outside support at the moment and if something goes wrong on the server and i get stack in configuring etc I have no where to go to for help, we thaught we need a server support that if need be we can contact them, ie. this will be like purchasing 10 hours support for a year etc. does anyone know what/which/who is the best way to go to.

[tom_newton]

Have a few companies who we work with I can recommend - depends on your location though.

Tom

[elsiegee40]

It very much depends on where you are based, I can suggest a couple of good ones that cover Kent, Sussex, Surrey, Hampshire

[kestrel1]

I use a couple of companies that work together, but as above this depends on your location.

[strawberry]

could try European electronique, they do managed services and virtual IT days

[z4ydi]

we are based in Barnet, North London

[plock]

MatrixICT may cover North London.

[psydii]

You could always call Microsoft on an Ad-hoc basis? This is what we did when our Exchange Server failed to restart after a cold boot.


It costs about £290 per incident.

For Hardware, we have HP kit with warrenties (24/7 4hr + software on our most crucial boxes)

For other software we just make sure we've keep our software support contracts up to date and call the vendor.

[Jamie2000uk]

We use binary star LTD they do most places in the uk www.binarystar.co.uk there very good and do most things remote

jamie

[elsiegee40]

z4ydi

I have PMed you with someone I'd recommend.