+ Post New Thread
Results 1 to 2 of 2
Network and Classroom Management Thread, Ranger remote control, crashing in Technical; ...
  1. #1
    cookie_monster's Avatar
    Join Date
    May 2007
    Thank Post
    Thanked 278 Times in 239 Posts
    Rep Power

    Ranger remote control, crashing

    We are using RRC 9.0.1 on all XP SP2 PC's.

    We are seeing an odd issue in one room only where when displaying the teachers desktop to the students the screen refresh becomes slow on the student screens then the teachers PC locks up and loses the connection to the student PC's. At this point a message appears saying that broadcast show has been disabled.

    We have two rooms of identical PCís all using the Intel D945GCCR motherboard and all running the latest drivers only one room is having this issue.

    I have noticed a few network related errors in the even logs in this room that I think could indicate a problem but Iím not sure where to start.

    Event logs below

    Event ID 6004
    A driver packet received from the I/O subsystem was invalid. The data is the packet.
    (Most sites seem to say this error isnít anything to worry about butÖ)

    Event ID 3009
    The redirector failed to determine the connection type.

    All PCís connect to a new Netgear FS752TS 48 port switch

    So for i have tried:

    Fixing the connection speed on the switch port and the PC network card.

    Changing the teacher PC for another identical one to rule out the hardware.

    Updated to the latest drivers for the Intel 945 chipset.

    Any other ideas would be appreciated.


  2. #2

    Join Date
    Oct 2006
    Peterborough, UK
    Thank Post
    Thanked 5 Times in 5 Posts
    Rep Power
    This is a tricky one to diagnose on a forum but you could try (time permitting) excluding individual PC's until the show runs fine. Sometimes a single dodgy card and/or driver will affect the whole show.

    Failing that I'd recommend getting in touch with Ranger/NSS tech support as they would better be able to diagnose it.


+ Post New Thread

Similar Threads

  1. Ranger remote control, disable help requests
    By cookie_monster in forum Network and Classroom Management
    Replies: 22
    Last Post: 7th December 2007, 05:57 PM
  2. ranger remote control
    By strawberry in forum Network and Classroom Management
    Replies: 5
    Last Post: 26th November 2007, 09:36 AM
  3. NetSupport/Ranger Remote Control Connections
    By snrweb in forum Network and Classroom Management
    Replies: 2
    Last Post: 18th July 2007, 04:49 PM
  4. Ranger Remote Control Blue Screen
    By Craig_W in forum Network and Classroom Management
    Replies: 4
    Last Post: 29th March 2007, 02:54 PM
  5. Ranger Suite/Remote Control
    By philpayton in forum Network and Classroom Management
    Replies: 14
    Last Post: 8th March 2007, 12:59 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts