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Network and Classroom Management Thread, Ranger remote control, disable help requests in Technical; I have the .adm files added into active directory have set these settings 'Disable Chat Enabled, Disable Request Help Enabled' ...
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    Ranger remote control, disable help requests

    I have the .adm files added into active directory have set these settings 'Disable Chat Enabled, Disable Request Help Enabled' but students are still able to use these features. Other settings seem to apply so the .adms are being read and applied am i missing something?

    RRC 9.1, XP SP2

    Cheers.

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    Re: Ranger remote control, disable help requests

    Anyone?

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    Re: Ranger remote control, disable help requests

    Uncheck "Enable student toolbar" in the ranger remote control client settings maybe, I dunno.

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    Re: Ranger remote control, disable help requests

    I've tried that and it dissabled the toolbar and all settings but the students can still somehow send help requests.

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    Re: Ranger remote control, disable help requests

    I take it you have deployed the config file that hides the little yellow star thing near the clock?.

    Sorry Im not much help but I felt sorry for you talking to yourself :P

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    Re: Ranger remote control, disable help requests

    If the RRC icon is in the bottom right you have to re install ranger and in the configuration file install in quiet mode (before installation) then Ranger is Invisible

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    Re: Ranger remote control, disable help requests

    The tray icon is invisible.

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    Re: Ranger remote control, disable help requests

    If Ranger is anything still like a rebranded NetSupport - which it sounds a lot like... (I assume Ranger is the RM thing)

    There's a default shortcut key...

    I think it's [Ctrl] + [Shift] + [Alt] I think...

    In NSS it's controlled by a config file which is deployed after the setup - or at least that's how I'm doing it...

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    Re: Ranger remote control, disable help requests

    It is a rebadged NSS and i've set all the options i can find in the client32.ini file and used the .adm files that net support supply so it can be managed using group policy but somehow the students can still send help messages to the teacher. Sometimes these are offensive and it's been decided that it's a feature they can do without. If only i could turn it off.

    I'll check out the [Ctrl] + [Shift] + [Alt] shourtcut tomorrow and see if that's how they're starting the help request then i'll work at it from there.

    Cheers.

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    Re: Ranger remote control, disable help requests

    @cookie_monster i had the same problem today, i had the ADM file disabled it in group policy and did the same with the student toolbar. I phoned Netsupport there is a known fault with the ADM files. They sent me some more fresh ones and they work a treat. I can forward them on to you if you like.

    Z

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    Re: Ranger remote control, disable help requests

    Ahh i was beginning to suspect a problem like that when i notice a couple of the descriptions were back to front i suspect a couple of the settings are as well.

    You it would be great if you could send them to me.

    Cheers.

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    Re: Ranger remote control, disable help requests

    No problem PM me with your e-mail i will send them over for you. I was getting on my nerves why it wouldn't work and why i couldn't get rid of the bloody student bar.

    That applies to everyone as well not just cookie_monster

    Z

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    Re: Ranger remote control, disable help requests

    Never even realised these files existed, I remote deployed the student part then sent out a custom config file based on which room the computer was in. Cut down on alot of problems because I used custom ports and a connectivity server with passkeys.
    The default implementation was no good as last year the kids had got onto a teachers PC and copied the tutor program to pendrives. The first few days of term and our jobs were fun when we realised this and then realised it had been installed on all staff machines and even the servers, presumably so the previous staff never had to leave their desks :/ Getting a phonecall from admin asking why their machine is browsing the internet on its own is never fun

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    Re: Ranger remote control, disable help requests

    Quote Originally Posted by georgebush
    Never even realised these files existed, I remote deployed the student part then sent out a custom config file based on which room the computer was in. Cut down on alot of problems because I used custom ports and a connectivity server with passkeys.
    The default implementation was no good as last year the kids had got onto a teachers PC and copied the tutor program to pendrives. The first few days of term and our jobs were fun when we realised this and then realised it had been installed on all staff machines and even the servers, presumably so the previous staff never had to leave their desks :/ Getting a phonecall from admin asking why their machine is browsing the internet on its own is never fun
    That hasn't happened here yet but i have put a few measures in place to prevent it.

    1. Put on a logon restriction so that only staff can logon a machine with Netsupport / Ranger control.

    2. Add Netsupport / Ranger as a restricted program for students.

    At some point i may look into if it is possible to block students running .exe formats from home drives and pen drives.

    Z

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    Re: Ranger remote control, disable help requests

    I've noticed that some people on here restrict exes from running anywhere except allowed paths but i've avoided white lists so for. I'm tempted to start experimenting with it in the near future though.

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