+ Post New Thread
Results 1 to 11 of 11
Network and Classroom Management Thread, Remote Support Software in Technical; I wonder if someone can give me some advice. We have multiple sites, some of which are not connected to ...
  1. #1

    Join Date
    Oct 2008
    Posts
    17
    Thank Post
    1
    Thanked 5 Times in 3 Posts
    Rep Power
    12

    Remote Support Software

    I wonder if someone can give me some advice.

    We have multiple sites, some of which are not connected to our main LAN. We also have some staff working from home using a mixture of Mac OSX and Windows.

    Can anyone recommend software that will allow us to remote control computers in this situation for support? My ideal solution would be something like LogMeIn, but that starts to get expensive very quickly.

    We have a team of technicians so it needs to be something that is centrally managable, ideally browser based -- although this is not essential -- and requires minimal input from the user's end.

    Thanks in advance.

  2. #2
    penfold_99's Avatar
    Join Date
    Feb 2008
    Location
    East Sussex
    Posts
    898
    Thank Post
    54
    Thanked 152 Times in 105 Posts
    Rep Power
    65
    I highly recommend teamviewer, it's and upfront cost and a small renewal year for updates.

    It works out on a per technician / concurrent channel pricing model. So if you had 5 techs and one ever had 2 remoting in its pretty cheap compared to RemoteAssist over 12 months.

  3. #3

    Join Date
    Mar 2007
    Location
    Peterborough
    Posts
    13
    Thank Post
    0
    Thanked 2 Times in 2 Posts
    Rep Power
    15
    Hi,

    I work for NetSupport, developers of NetSupport Manager. Works across LAN, WAN and Internet and supports multiple platforms at the end users end. Technicians can remote-in from desktop, laptop, tablet or smartphone. NetSupport Manager: Remote Control Software: Multi-Platform Remote Control and Desktop Management. Let me know if you have any questions.

    Regards

    Chris

  4. #4

    Join Date
    Oct 2008
    Posts
    17
    Thank Post
    1
    Thanked 5 Times in 3 Posts
    Rep Power
    12
    Thanks. Do you have any pricing?

  5. Thanks to unmode from:

    pcimtj (26th March 2014)

  6. #5

    Join Date
    Jul 2010
    Posts
    485
    Thank Post
    51
    Thanked 13 Times in 11 Posts
    Rep Power
    10
    Prices would be good to thanks

  7. #6
    chazzy2501's Avatar
    Join Date
    Jan 2008
    Location
    South West
    Posts
    1,723
    Thank Post
    206
    Thanked 254 Times in 206 Posts
    Rep Power
    65
    as long as the PCs have Internet access you could use the built in Windows Remote Assistance. This does require a user at the other end.

    Dunno about the macs though.

  8. #7
    MordyT's Avatar
    Join Date
    Sep 2012
    Location
    In a computer
    Posts
    367
    Thank Post
    38
    Thanked 64 Times in 59 Posts
    Rep Power
    18
    Quote Originally Posted by chazzy2501 View Post
    as long as the PCs have Internet access you could use the built in Windows Remote Assistance. This does require a user at the other end.

    Dunno about the macs though.
    Actually it shouldn't if all the PCs are in a domain - you could use GPO to control the settings. I think there is a thread here on this.

  9. #8
    chazzy2501's Avatar
    Join Date
    Jan 2008
    Location
    South West
    Posts
    1,723
    Thank Post
    206
    Thanked 254 Times in 206 Posts
    Rep Power
    65
    Yes, I read "LAN" as "Domain" so thought they were unmanaged. I have that GPO setup so I can initiate the session it was @AngryTechnician post.

    Help users over the phone with Unsolicited Remote Assistance | The Angry Technician

  10. #9
    MordyT's Avatar
    Join Date
    Sep 2012
    Location
    In a computer
    Posts
    367
    Thank Post
    38
    Thanked 64 Times in 59 Posts
    Rep Power
    18
    Quote Originally Posted by chazzy2501 View Post
    Yes, I read "LAN" as "Domain" so thought they were unmanaged. I have that GPO setup so I can initiate the session it was @AngryTechnician post.

    Help users over the phone with Unsolicited Remote Assistance | The Angry Technician
    Oops, my fail on reading... I thought he meant domain.

  11. #10
    pcimtj's Avatar
    Join Date
    Nov 2008
    Location
    Peterborough
    Posts
    12
    Thank Post
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by unmode View Post
    Thanks. Do you have any pricing?
    Hi,

    If you would like pricing please email me.

    Matt Jones, NetSupport Ltd, matt.jones@netsupportsoftware.com

  12. #11
    pcimtj's Avatar
    Join Date
    Nov 2008
    Location
    Peterborough
    Posts
    12
    Thank Post
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by MattDLEA View Post
    Prices would be good to thanks
    Hi,

    If you would like pricing please email me.

    Matt Jones, NetSupport Ltd, matt.jones@netsupportsoftware.com

SHARE:
+ Post New Thread

Similar Threads

  1. Remote support software
    By cookie_monster in forum Windows
    Replies: 17
    Last Post: 19th April 2013, 03:54 PM
  2. Remote support software on port 80 blocked on BGFL
    By ranj in forum Birmingham Grid for Learning (BGfL)
    Replies: 1
    Last Post: 28th June 2010, 09:29 PM
  3. Remote Control Software
    By sLiDeR in forum Network and Classroom Management
    Replies: 12
    Last Post: 24th March 2009, 03:15 PM
  4. Remote Support
    By plexer in forum How do you do....it?
    Replies: 16
    Last Post: 30th January 2008, 08:02 PM
  5. Remote Support Package???
    By ChrisH in forum Windows
    Replies: 13
    Last Post: 20th February 2007, 04:06 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •