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Network and Classroom Management Thread, Spiceworks - the good, the bad, and the ugly in Technical; Hi all I have recently had my second attempt at trying to get my head around using spiceworks. I want ...
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    Spiceworks - the good, the bad, and the ugly

    Hi all

    I have recently had my second attempt at trying to get my head around using spiceworks.

    I want to hear from you guys, what you find good about it, what you find bad about it, what is useful etcetc

    There seems to be so many bits and bobs on there to get to grips with, i want to know what you guys/gals think is worth utilising from it.

    thanks

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    nephilim's Avatar
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    Useful, any hardware it can connect too (pcs, laptops, servers, routers etc) it will collect info for, making it easier for asset management.
    Its built in helpdesk can be tweaked to suite your needs
    It has a functioning community which can help with any spiceworks issue
    Knowledge base can be built from existing and old tickets

    Bad

    Tickets cannot be edited retrospectively should a fix be found or a better answer be found
    reports from the tickets do not show all pertinent information, and does not accurately represent time management.

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    SovietRussia's Avatar
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    We only use it for helpdesk, works fine for that :P Asset Manager used to slow it down as it was pinging everything!

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    localzuk's Avatar
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    We use it here. Its a little bit of a monster though.

    The helpdesk bit works well.

    The inventory is good, so long as you keep an eye on it and keep it tidy. If your DNS is a mess, your inventory will end up a mess.

    Things like warranty tracking for HP and Dell are useful. As is the new feature that seems to have figured out our switch models and backed up the config!

    Its also useful in that it logs the switch and port of where devices are connected.

    Bad things: Its a beast. It can eat through resources like the best of them. Scanning the network can cause your Spiceworks server to become unresponsive sometimes.
    I can no longer specify a time that a ticket was worked on less than 15 mins (or at least, I can't find how to).
    Last edited by localzuk; 28th January 2014 at 11:15 AM.

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    Quote Originally Posted by nephilim View Post
    Tickets cannot be edited retrospectively should a fix be found or a better answer be found
    They can, if you reopen them and edit them.

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    nephilim's Avatar
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    Quote Originally Posted by localzuk View Post
    They can, if you reopen them and edit them.
    Ahh didn't think of that as previous helpdesk softwares wouldn't let me re-open tickets!

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    Yeah, editing tickets is a swine but is possible

    SSO is a great feature - though we've made it so easy to log IT issues, we sometimes get spammed. Better than not reporting them though!

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    noob question coming up...did you install it directly onto your server?

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    localzuk's Avatar
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    I have it running in its own virtual machine on our cluster.

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    Quote Originally Posted by localzuk View Post
    I can no longer specify a time that a ticket was worked on less than 15 mins (or at least, I can't find how to).
    Have you swapped to the new helpdesk look?

    On the classic helpdesk (7.0.01329) the inline time has a minimum of 15min, but the separate "Labor" button is still available for any amount.

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    nephilim's Avatar
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    We have it installed on its own server here, takes minimal resources compared to some of our other beasts! lol

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    I use it here for Tickets (I hate post-it notes), Audit, item warranty and supplier info. As well as Community KB (but I've now found EDUGeek (again)). I used to use RFQ (Request For Quote) in Spiceworks, but it was a problem to add or amend a supplier after initiated, so use my own system now.

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    Quote Originally Posted by jtotheb View Post
    Have you swapped to the new helpdesk look?

    On the classic helpdesk (7.0.01329) the inline time has a minimum of 15min, but the separate "Labor" button is still available for any amount.
    Running 7.1.00010 here, with the 'new' interface. There is a 'Time Spent' dropdown but no other way to add time in any other way.

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    Quote Originally Posted by localzuk View Post
    Running 7.1.00010 here, with the 'new' interface. There is a 'Time Spent' dropdown but no other way to add time in any other way.
    That is a bind. I liked the ability to quickly add blocks of time with the inline options, but also having the ability to manually add time and assign it to different people who had worked on it via the Labor section.

    Can you revert to the classic look in 7.1 or is it new or nothing?

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    localzuk's Avatar
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    I think you can, yes. But I wouldn't want to - the classic look is incredibly slow.

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