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Network and Classroom Management Thread, RM - a company in crisis? in Technical; Was just reading that article yes Systemax being the parent company of Misco. Ben...
  1. #16

    plexer's Avatar
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    Was just reading that article yes Systemax being the parent company of Misco.

    Ben

  2. #17
    Gongalong's Avatar
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    We've not had responses from two different RM Account Managers, despite repeated chases over the last 2+ weeks. Not good!

    Anyone else having problems getting replies?

  3. #18

    X-13's Avatar
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    Quote Originally Posted by Gongalong View Post
    Anyone else having problems getting replies?
    Yes. But, that isn't anything new.

  4. Thanks to X-13 from:

    Gongalong (3rd December 2013)

  5. #19
    Gongalong's Avatar
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    They certainly don't do themselves any favours...

  6. #20

    X-13's Avatar
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    Quote Originally Posted by Gongalong View Post
    They certainly don't do themselves any favours...
    I have a job open from July [possibly August... maybe September.] that needed a simple yes or no response.

    I have yet to get ANYTHING back.

    Le EDIT: Just checked, it was logged in September. Not as long as I thought, but still far longer than it needs to be.
    Last edited by X-13; 3rd December 2013 at 09:04 AM.

  7. #21
    JHLEHS's Avatar
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    Quote Originally Posted by X-13 View Post
    Yes. But, that isn't anything new.
    We've lost our account manager! The second one we have had in 4 months!

  8. #22
    Hawkeyez's Avatar
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    Same here, not that we saw this one much since he took over in early part of the year.

  9. #23

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    Quote Originally Posted by truebluesteve View Post
    I have to say I suspected this would lead to a bit of RM bashing (makes a change from Apple and Microsoft I guess) but as a school that uses RM I was concerned when I heard of all the changes that were happening. However having spoken to various people in the company - including the CEO on Friday I feel somewhat easier about the situation.

    Their decision to exit the hardware market is not entirely surprising as the margins are very small and other companies have done the same. Software services is a growing and profitable market so it's also no surprise that they have chosen that route. It's still a shame though, as the RM One is still the most robust of all the all-in-one PCs I have used.

    I do get the impression that there is a certain amount of tech snobbery here at times i.e if you use a product like CC4 and don't spend lots of time running powershell scripts or manually editing GPO's then you aren't a 'real' network manager or technician. Using CC4 forms a small part our day and there are many other tools that we use to compliment them. However what it does do it does very well IMHO particularly in a very large school like ours. It's not everyone's cup of tea and for some schools is probably overkill and a waste of money. If you like spending the time fiddling around with GPOs and have the time to do it, then knock yourself out!

    As for more network managers coming into schools from industry - I'm not sure why as quite frankly you'll earn better money and get less grief staying where you are!

    Finally I should say that I'm not a spokesperson for RM and they do get things wrong but they are no different from any other company in that respect
    Agreed.

  10. #24

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    RM were 3 months late sending a modem and router for our new DSL connection with the SWGFL. I had to chase them up by e-mail twice. On the plus side I'm happy it's now installed. A good service when it finally arrived.

  11. #25
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    Quote Originally Posted by HarryMonkey View Post
    Agreed.
    +1, I would need a bigger team to run my site without the tools RM provides. The cost of more staff would be much larger than the savings from going vanilla.

    (However this is my scenario, your own experiences may differ.)

  12. #26
    speckytecky's Avatar
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    I'm interested to hear yours was 3 months late as well. Ours is FTTC with a download of close on 40.00 mbps but the upload has gone from just over 11.00 mbps on the old DSL line to a fluctuating 1.90 mbps to at best 9.73 mbps now - which seems strange? Whereas under DSL I used to get the usual moans from staff about speed of the network now it's even worse at times. A teacher tested a BBC Art clip at 5 past 9 the other morning and it ran sweet but come 1015 hours it stalled because other teachers were also using video from the Internet. Still trying to puzzle out what to do about it because it's clearly not acceptable.

    Quote Originally Posted by BHMS View Post
    RM were 3 months late sending a modem and router for our new DSL connection with the SWGFL. I had to chase them up by e-mail twice. On the plus side I'm happy it's now installed. A good service when it finally arrived.

  13. #27

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    End must be in sight, no milk in their fridge!

  14. #28
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    The problem is what can I do if an Account Manager doesn't respond? Is there an alternative route in to RM to escalate a question? (The difficult with large faceless organisations... or at least when the only face you know doesn't respond)

  15. #29
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    Quote Originally Posted by Gongalong View Post
    The problem is what can I do if an Account Manager doesn't respond? Is there an alternative route in to RM to escalate a question? (The difficult with large faceless organisations... or at least when the only face you know doesn't respond)
    I just called the support line (0845 404 0000) and logged a call that way. If I didn't hear back from them/get a satisfactory answer, I kept prodding until the call was escalated.
    (or is this what you've been doing!)

  16. Thanks to FishCustard from:

    Gongalong (3rd December 2013)

  17. #30

    CHR1S's Avatar
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    Its been a downward spiral culminating with us cutting our ties and going vanilla.

    No bashing here, but several experiences with them have put me off for life.

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