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Network and Classroom Management Thread, Ranger Tech Support in Technical; Has anyone noticed a big drop in the quality of RM's Ranger support? It seems like it has been outsourced ...
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    Gongalong's Avatar
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    Question Ranger Tech Support

    Has anyone noticed a big drop in the quality of RM's Ranger support? It seems like it has been outsourced to India.

    I used to get near good quality answers which would often resolve the problem immediately, and now support struggles to even grasp what the feature is I'm talking about.

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    Gongalong's Avatar
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    Fair play to RM. I was contacted by a couple of managers from support, followed up by a phone call with some assistance on a currently open ticket, followed by contact details for future escalation.

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    The reason we moved to Ranger was to get away from RM CC3.

    I think the next move will be to a vanilla windows network, as i dont think we use many of the ranger features now.

    Glad you got it resolved though



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