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Network and Classroom Management Thread, CC3 - Management Console - reallocate! in Technical; Hi, Just had my CC3 system installed this week. Only had some body to help for a couple of days ...
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    CC3 - Management Console - reallocate!

    Hi,

    Just had my CC3 system installed this week. Only had some body to help for a couple of days to get things running and now I am on my own

    Just logged into work today and reallocate some failed installed packages, to find I am unable to reallocate / deallocate packages to workstations. The 2 buttons are grayed out.

    Any ideas? - I do have admin rights, and have even tried though the main administrator account, but still the same problem

    Anybody recommend some fixes?

    Regards

    Robert

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    Sylv3r's Avatar
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    Re: CC3 - Management Console - reallocate!

    IF the packages have been allocated at Main Site or Location level you will be unable to reallocate / deallocate at station level if they have failed on the odd station. This will need to be done at which ever level they have been allocated from.

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    Re: CC3 - Management Console - reallocate!

    If you need to (re-)allocate packages at a workstation level but they are allocated at a location above the workstation, you can edit the INI files by hand for the individual workstation. These files are located in a folder called PackageControl and are in the Q: drive.

    Open the file for the affected machines and change INSTALL_FAILED to INSTALL_PENDING (then reboot the machine(s))

    There are more details on the RM Support website (try keywords: package ini).

    There are also a couple of tools mentioned on this website that aid with the editing of these files (search forums for package analyser).

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    Re: CC3 - Management Console - reallocate!

    Hi All,

    Many thanks for your replies.

    Just logged in and see what you mean now

    Great Many thanks, Just reallocated some packages via the main site

    Thanks

    Robert

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    Re: CC3 - Management Console - reallocate!

    No problem. Enjoy your new network!

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    Re: CC3 - Management Console - reallocate!

    Just had CC3 installed this week?

    How come you didn't go for CC4 more or less the same system with these little but annoying problems ironed out from what I can see.

    Then again I'm still on CC3 here so can't comment too much on it.

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