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Network and Classroom Management Thread, Spiceworks - Ticket creator "friendly" name in Technical; Hi guys, We use the helpdesk in Spiceworks. I'm just wondering if there's a way to display the ticket creator's ...
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    WithoutMotive's Avatar
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    Spiceworks - Ticket creator "friendly" name

    Hi guys,

    We use the helpdesk in Spiceworks. I'm just wondering if there's a way to display the ticket creator's actual name in the ticket list rather than their email address. I've read around that it should but, for some reason, it doesn't. Their name is displayed in comments within the ticket but not in the ticket list.

    Cheers.

    P.S. Please move this if it's in the wrong thread.

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    mattx's Avatar
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    Have you linked it to AD ?

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    WithoutMotive's Avatar
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    Yup. Linked to AD from day one.

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    mattx's Avatar
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    And have you edited the template ?

    Example:

    {% endif %}On {{ticket.last_comment.created_at | date_sw}}, {{ticket.last_comment.creator.full_name_or_email}} wrote:
    {{ticket.last_comment.body}}
    Last edited by mattx; 2nd July 2013 at 05:04 PM.

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    WithoutMotive's Avatar
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    That's already there. I already see the full name in the comments. It's just in the ticket list under the "Created By" column do I see the email address instead.

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    I've not seen a way to do this - that seems to be hard coded in.



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