Network and Classroom Management Thread, IT Help Desk Software in Technical; Hi All,
I work as a IT Tech in a school in Nottinghamshire and have been assigned with the job ...
4th June 2013, 03:36 PM #1
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IT Help Desk Software
I work as a IT Tech in a school in Nottinghamshire and have been assigned with the job of finding some helpdesk software for staff to use.
I've googled around a bit and have seen a lot out there, would appricate some feedback from people. We even have a little bit of a budget for this so it doesn't have to be 'freebie' software.
Anyone within the Nottinghamshire area that has a helpdesk solution in place they can chat to me about or even allow me a quick visit to check to see it in action?
Any help would be greatly apprciated.
4th June 2013, 03:40 PM #2
SpiceWorks all the way....
4th June 2013, 03:40 PM #3
We use Spiceworks, its free and is good for a basic helpdesk. We do want to roll-out a helpdesk to other departments in school so we will probably be moving off it.
4th June 2013, 03:41 PM #4
There have been many threads on this topic which will give you a good idea - just search edugeek.
Here's some to start you off:
IT Helpdesks - WebHelpDesk Pro, ServiceDesk Plus or Other?
New Domain: Which Helpdesk?
4th June 2013, 03:41 PM #5
Spiceworks if there are a few of you and you need free.
ManageEngine ServiceDesk if you're happy to pay.
4th June 2013, 03:41 PM #6
We use osticket. It's PHP/SQL based so needs a web server to run on. We have it running on a really old desktop and it runs fine. If you know a bit about PHP you can write your own scripts, for example I have a page that just displays how many open tickets there are that is constantly displayed on a screen in the office.
It can also be setup to pull emails from an inbox and create tickets out of those.
4th June 2013, 03:46 PM #7
4th June 2013, 03:50 PM #8
Not looked at it in depth but SW now allows you to create multiple departments in the helpdesk if that helps you?
Originally Posted by FN-GM
edit: Oh another vote for Spiceworks
4th June 2013, 03:50 PM #9
4th June 2013, 03:52 PM #10
Can you? Didn't know that.
Originally Posted by sparkeh
It is however a pain that you can't use ldap for the back end and you cant make it so people cant edit other tickets.
4th June 2013, 03:53 PM #11
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I'll add a lonely voice for Request Tracker RT: Request Tracker - Best Practical , it does need some linux skills but is fast and fully configurable.
4th June 2013, 03:59 PM #12
Have you got it linked to Active Directory? It is the one thing that is stopping me from using it.
Originally Posted by ICTonto
4th June 2013, 04:00 PM #13
I used it with AD for about 4 years - its a faff but totally doable, until I moved to Spiceworks.
Originally Posted by chris_uk
The beauty of RT is that it is crazily customisable - you can get it doing all sorts of fun things. The downside is the complexity in doing so.
4th June 2013, 04:00 PM #14
Another one for Spiceworks here. I use it as an email-only helpdesk. Saves staff having to learn something different (unless, like here, they're a bit pathetic at using email, too).
4th June 2013, 04:02 PM #15
Don't suppose you still have some of the config's for it?
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