+ Post New Thread
Page 1 of 4 1234 LastLast
Results 1 to 15 of 46
Network and Classroom Management Thread, IT Help Desk Software in Technical; Hi All, I work as a IT Tech in a school in Nottinghamshire and have been assigned with the job ...
  1. #1

    Join Date
    Jun 2013
    Posts
    1
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Smile IT Help Desk Software

    Hi All,

    I work as a IT Tech in a school in Nottinghamshire and have been assigned with the job of finding some helpdesk software for staff to use.

    I've googled around a bit and have seen a lot out there, would appricate some feedback from people. We even have a little bit of a budget for this so it doesn't have to be 'freebie' software.

    Anyone within the Nottinghamshire area that has a helpdesk solution in place they can chat to me about or even allow me a quick visit to check to see it in action?

    Any help would be greatly apprciated.

    Richard

  2. #2

    Jawloms's Avatar
    Join Date
    Aug 2007
    Posts
    833
    Thank Post
    177
    Thanked 105 Times in 73 Posts
    Rep Power
    185
    SpiceWorks all the way....

  3. #3

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,108
    Thank Post
    891
    Thanked 1,754 Times in 1,512 Posts
    Blog Entries
    12
    Rep Power
    458
    We use Spiceworks, its free and is good for a basic helpdesk. We do want to roll-out a helpdesk to other departments in school so we will probably be moving off it.

  4. #4

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,068
    Thank Post
    1,428
    Thanked 2,459 Times in 1,718 Posts
    Rep Power
    718
    There have been many threads on this topic which will give you a good idea - just search edugeek.
    Here's some to start you off:
    IT Helpdesks - WebHelpDesk Pro, ServiceDesk Plus or Other?


    New Domain: Which Helpdesk?

  5. #5
    Gibbo's Avatar
    Join Date
    Feb 2008
    Location
    Cheshire
    Posts
    916
    Thank Post
    210
    Thanked 346 Times in 239 Posts
    Rep Power
    93
    Spiceworks if there are a few of you and you need free.

    ManageEngine ServiceDesk if you're happy to pay.

  6. #6

    bladedanny's Avatar
    Join Date
    May 2009
    Location
    Sheffield
    Posts
    1,289
    Thank Post
    190
    Thanked 307 Times in 229 Posts
    Rep Power
    131
    We use osticket. It's PHP/SQL based so needs a web server to run on. We have it running on a really old desktop and it runs fine. If you know a bit about PHP you can write your own scripts, for example I have a page that just displays how many open tickets there are that is constantly displayed on a screen in the office.

    It can also be setup to pull emails from an inbox and create tickets out of those.

  7. #7

    Join Date
    Sep 2006
    Location
    Essex
    Posts
    783
    Thank Post
    1
    Thanked 33 Times in 31 Posts
    Rep Power
    24
    Spiceworks

  8. #8

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,879
    Thank Post
    1,324
    Thanked 1,697 Times in 1,137 Posts
    Blog Entries
    22
    Rep Power
    513
    Quote Originally Posted by FN-GM View Post
    We use Spiceworks, its free and is good for a basic helpdesk. We do want to roll-out a helpdesk to other departments in school so we will probably be moving off it.
    Not looked at it in depth but SW now allows you to create multiple departments in the helpdesk if that helps you?

    edit: Oh another vote for Spiceworks

  9. #9
    Mako's Avatar
    Join Date
    Apr 2009
    Location
    North Yorkshire
    Posts
    441
    Thank Post
    51
    Thanked 108 Times in 82 Posts
    Rep Power
    72
    Spiceworks.

  10. #10

    FN-GM's Avatar
    Join Date
    Jun 2007
    Location
    UK
    Posts
    16,108
    Thank Post
    891
    Thanked 1,754 Times in 1,512 Posts
    Blog Entries
    12
    Rep Power
    458
    Quote Originally Posted by sparkeh View Post
    Not looked at it in depth but SW now allows you to create multiple departments in the helpdesk if that helps you?

    edit: Oh another vote for Spiceworks
    Can you? Didn't know that.

    It is however a pain that you can't use ldap for the back end and you cant make it so people cant edit other tickets.

    Thanks

  11. #11

    Join Date
    Jan 2012
    Location
    London
    Posts
    30
    Thank Post
    0
    Thanked 8 Times in 6 Posts
    Rep Power
    7
    I'll add a lonely voice for Request Tracker RT: Request Tracker - Best Practical , it does need some linux skills but is fast and fully configurable.

  12. #12

    Join Date
    Jan 2008
    Posts
    158
    Thank Post
    12
    Thanked 29 Times in 27 Posts
    Rep Power
    26
    Quote Originally Posted by ICTonto View Post
    I'll add a lonely voice for Request Tracker RT: Request Tracker - Best Practical , it does need some linux skills but is fast and fully configurable.
    Have you got it linked to Active Directory? It is the one thing that is stopping me from using it.

  13. #13

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    17,968
    Thank Post
    519
    Thanked 2,503 Times in 1,943 Posts
    Blog Entries
    24
    Rep Power
    841
    Quote Originally Posted by chris_uk View Post
    Have you got it linked to Active Directory? It is the one thing that is stopping me from using it.
    I used it with AD for about 4 years - its a faff but totally doable, until I moved to Spiceworks.

    The beauty of RT is that it is crazily customisable - you can get it doing all sorts of fun things. The downside is the complexity in doing so.

  14. #14
    WithoutMotive's Avatar
    Join Date
    Feb 2006
    Location
    Wigan, UK
    Posts
    629
    Thank Post
    41
    Thanked 48 Times in 42 Posts
    Rep Power
    27
    Another one for Spiceworks here. I use it as an email-only helpdesk. Saves staff having to learn something different (unless, like here, they're a bit pathetic at using email, too).

  15. #15

    Join Date
    Jan 2008
    Posts
    158
    Thank Post
    12
    Thanked 29 Times in 27 Posts
    Rep Power
    26
    Quote Originally Posted by localzuk View Post
    I used it with AD for about 4 years - its a faff but totally doable, until I moved to Spiceworks.

    The beauty of RT is that it is crazily customisable - you can get it doing all sorts of fun things. The downside is the complexity in doing so.
    Don't suppose you still have some of the config's for it?

SHARE:
+ Post New Thread
Page 1 of 4 1234 LastLast

Similar Threads

  1. Free Help Desk Software for EDU
    By whd_guy in forum Mac
    Replies: 9
    Last Post: 25th September 2012, 07:09 PM
  2. Free Help Desk Software for EDU
    By Web-Help-Desk-Software in forum Downloads
    Replies: 83
    Last Post: 24th August 2011, 04:22 PM
  3. Web-based Help Desk Software
    By nsherin in forum How do you do....it?
    Replies: 37
    Last Post: 2nd October 2008, 07:21 PM
  4. Librium or Exo - Help Desk software.
    By boomam in forum How do you do....it?
    Replies: 12
    Last Post: 20th September 2008, 01:43 PM
  5. Help Desk Software
    By robert.mabbutt in forum Wireless Networks
    Replies: 31
    Last Post: 8th July 2007, 09:30 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •