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Network and Classroom Management Thread, IT Help Desk Software in Technical; Hi All, I work as a IT Tech in a school in Nottinghamshire and have been assigned with the job ...
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    Smile IT Help Desk Software

    Hi All,

    I work as a IT Tech in a school in Nottinghamshire and have been assigned with the job of finding some helpdesk software for staff to use.

    I've googled around a bit and have seen a lot out there, would appricate some feedback from people. We even have a little bit of a budget for this so it doesn't have to be 'freebie' software.

    Anyone within the Nottinghamshire area that has a helpdesk solution in place they can chat to me about or even allow me a quick visit to check to see it in action?

    Any help would be greatly apprciated.

    Richard

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    Jawloms's Avatar
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    SpiceWorks all the way....

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    FN-GM's Avatar
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    We use Spiceworks, its free and is good for a basic helpdesk. We do want to roll-out a helpdesk to other departments in school so we will probably be moving off it.

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    witch's Avatar
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    There have been many threads on this topic which will give you a good idea - just search edugeek.
    Here's some to start you off:
    IT Helpdesks - WebHelpDesk Pro, ServiceDesk Plus or Other?


    New Domain: Which Helpdesk?

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    Gibbo's Avatar
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    Spiceworks if there are a few of you and you need free.

    ManageEngine ServiceDesk if you're happy to pay.

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    We use osticket. It's PHP/SQL based so needs a web server to run on. We have it running on a really old desktop and it runs fine. If you know a bit about PHP you can write your own scripts, for example I have a page that just displays how many open tickets there are that is constantly displayed on a screen in the office.

    It can also be setup to pull emails from an inbox and create tickets out of those.

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    Spiceworks

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    sparkeh's Avatar
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    Quote Originally Posted by FN-GM View Post
    We use Spiceworks, its free and is good for a basic helpdesk. We do want to roll-out a helpdesk to other departments in school so we will probably be moving off it.
    Not looked at it in depth but SW now allows you to create multiple departments in the helpdesk if that helps you?

    edit: Oh another vote for Spiceworks

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    Mako's Avatar
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    Spiceworks.

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    FN-GM's Avatar
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    Quote Originally Posted by sparkeh View Post
    Not looked at it in depth but SW now allows you to create multiple departments in the helpdesk if that helps you?

    edit: Oh another vote for Spiceworks
    Can you? Didn't know that.

    It is however a pain that you can't use ldap for the back end and you cant make it so people cant edit other tickets.

    Thanks

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    I'll add a lonely voice for Request Tracker RT: Request Tracker - Best Practical , it does need some linux skills but is fast and fully configurable.

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    Quote Originally Posted by ICTonto View Post
    I'll add a lonely voice for Request Tracker RT: Request Tracker - Best Practical , it does need some linux skills but is fast and fully configurable.
    Have you got it linked to Active Directory? It is the one thing that is stopping me from using it.

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    localzuk's Avatar
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    Quote Originally Posted by chris_uk View Post
    Have you got it linked to Active Directory? It is the one thing that is stopping me from using it.
    I used it with AD for about 4 years - its a faff but totally doable, until I moved to Spiceworks.

    The beauty of RT is that it is crazily customisable - you can get it doing all sorts of fun things. The downside is the complexity in doing so.

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    Another one for Spiceworks here. I use it as an email-only helpdesk. Saves staff having to learn something different (unless, like here, they're a bit pathetic at using email, too).

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    Quote Originally Posted by localzuk View Post
    I used it with AD for about 4 years - its a faff but totally doable, until I moved to Spiceworks.

    The beauty of RT is that it is crazily customisable - you can get it doing all sorts of fun things. The downside is the complexity in doing so.
    Don't suppose you still have some of the config's for it?

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