Network and Classroom Management Thread, IT Help Desk Software in Technical; Freshdesk - free for up to 3 techs with basic functionality. Cloud based so can be up and running in ...
5th June 2013, 09:56 AM #31
Freshdesk - free for up to 3 techs with basic functionality. Cloud based so can be up and running in minutes... Help Desk Software for Customer Support | Online Help Desk - Freshdesk
5th June 2013, 10:22 AM #32
Another vote for Spiceworks here - also great for keeping inventory (not sure if that costs anything, I just use it! Not in charge of it...)
5th June 2013, 10:33 AM #33
Its free unless you want an ad free version.
Originally Posted by Novalee
5th June 2013, 03:55 PM #34
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NetSupport ServiceDesk is a web based helpdesk tool. It integrates easily into existing infrastructure and users can access it through any web browser. NetSupport ServiceDesk - Web Based Helpdesk
5th June 2013, 04:04 PM #35
£1500 for a helpdesk is a tad pricey though, although I like the features.
Originally Posted by CobblerChris
5th June 2013, 08:21 PM #36
To be fair, "pricy" depends very much on your needs and requirements. On one hand, I'd totally suggest the free Spiceworks system to organisations that are a good fit for it, on the other we're spending about £20k on helpdesk software and I don't regard it as "pricy" for the abilities of the system we're getting.
Originally Posted by TomCollins
5th June 2013, 09:58 PM #37
Glpi (www.glpi-project.org) or HAP (hap.codeplex.com or here under Projects).... Both free
5th June 2013, 10:37 PM #38
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We use Richmond Systems Support Desk.... Great piece of software
6th June 2013, 09:43 AM #39
We use OSTickets
osTicket:: Open Source Support Ticket System
Or if you want to be realllllyyyy snazzy, try this from a liveCD
OSSIM, SIEM, Threat Management, Compliance Management | Alien Vault
OSSIM there is a free version, OSTickets is completely free.
7th June 2013, 05:03 PM #40
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Remedy problem management is best option for login in helpdesk related tickets and issues. For providing remote support or technical assistance, logmein, gosupportnow, GoToMyPC, on premise RHUB remote support appliances etc. are advisable.
18th June 2013, 03:56 PM #41
We're currently using Zendesk which is good, and I like the cloud hosted aspect of it, but I find there are quite a few areas it falls down in.
Specifically I wish it incorporated :-
1) Scheduling/Calendaring for jobs/tasks
2) Somekind of Asset Management to link calls to specific hardware/device faults
3) A method of monitoring internal department processes/procedure and change control
A colleague suggested looking at SysAid and another school recommended SolarWinds but I wanted to ask if anyone had any other suggestions?
15th July 2013, 12:37 AM #42
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I Am an IT Apprentice for a school in Lincolnshire and we use spice works and its so easy to use even most of the staff know how to send in a help-desk request and the actual software you use to receive is really easy two, i would highly recommend using spiceworks.
19th July 2013, 12:11 AM #43
We've just sat through a webinar for ManageEngine and I've got to say it looks awesome as a combined helpdesk, asset management, AD Management and software/OS deployment solution. It all looks really easy to use, intuitive and very well integrated.
Is anyone currently using it and if so would you recommend it?
Last edited by flyinghaggis; 19th July 2013 at 12:13 AM.
19th July 2013, 11:17 PM #44
Used to use it, was great before it got very expensive to renew...
Originally Posted by flyinghaggis
20th July 2013, 11:19 AM #45
Do you host this yourself or is it cloud based? I'm looking at updating ours and looking at this one. What sort of money did you pay?
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