+ Post New Thread
Page 2 of 4 FirstFirst 1234 LastLast
Results 16 to 30 of 46
Network and Classroom Management Thread, IT Help Desk Software in Technical; I really like OTRS, mainly for the automated SLA's although I still haven't got around to fully implementing it as ...
  1. #16
    Jamman960's Avatar
    Join Date
    Sep 2007
    Location
    London/Kent
    Posts
    959
    Thank Post
    173
    Thanked 191 Times in 153 Posts
    Rep Power
    45
    I really like OTRS, mainly for the automated SLA's although I still haven't got around to fully implementing it as yet

    James

  2. #17
    HMCTech's Avatar
    Join Date
    Apr 2008
    Posts
    618
    Thank Post
    37
    Thanked 46 Times in 35 Posts
    Rep Power
    22

  3. #18

    localzuk's Avatar
    Join Date
    Dec 2006
    Location
    Minehead
    Posts
    17,095
    Thank Post
    511
    Thanked 2,309 Times in 1,785 Posts
    Blog Entries
    24
    Rep Power
    803
    Quote Originally Posted by chris_uk View Post
    Don't suppose you still have some of the config's for it?
    Code:
    # Any configuration directives you include  here will override
    # RT's default configuration file, RT_Config.pm
    #
    # To include a directive here, just copy the equivalent statement
    # from RT_Config.pm and change the value. We've included a single
    # sample value below.
    #
    # This file is actually a perl module, so you can include valid
    # perl code, as well.
    #
    # The converse is also true, if this file isn't valid perl, you're
    # going to run into trouble. To check your SiteConfig file, use
    # this comamnd:
    #
    #   perl -c /path/to/your/etc/RT_SiteConfig.pm
    
    
    $DatabasePassword = 'rt_pass';
    
    
    $MailCommand = 'sendmailpipe';
    $SemdmailArguments = '-oi';
    
    
    $CorrespondAddress = 'email@address.com';
    $CommentAddress = 'email@address.com';
    
    
    $Timezone = 'Europe/London';
    
    
    #Set($LogToSyslog , undef);
    #Set($LogToScreen , 'error');
    #Set($LogToFile , 'debug');
    #Set($LogDir, '/opt/rt3/var/log');
    #Set($LogToFileNamed , "rt.log"); #log to rt.log
    
    
    
    
    Set( $rtname, 'site/rt');
    Set( $Organization, "ORG");
    Set ($WebBaseURL , 'http://SITE');
    Set ($WebPath , '/rt');
    
    
    Set($WebImageURL, $WebPath . "/NoAuth/images/");
    Set($LogoURL, $WebImagesURL . "logo.gif");
    Set($LogoLinkURL, "http://SITE/rt");
    Set($LogoImageURL, $WebImagesURL . "logo.gif");
    Set($LogoAltText, "ICT Helpdesk");
    
    
    #Set(@Plugins,(qw(Extension::QuickDelete)));
    Set(@Plugins,'RT::FM','RT::IR','RTx::Statistics', 'RTx::Calendar','RTx::Tags',(qw(RTx::EmailCompletion)),qw(RT::Authen::ExternalAuth));
    
    
    Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar
         MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]);
    
    
    # THE EXTERNAL AUTH
    
    
    Set($WebExternalAuth, 0);
    Set($WebExternalAuto, 0);
    
    
    Set($ExternalAuthPriority, ['My_LDAP']);
    Set($ExternalInfoPriority, [ 'My_LDAP']);
    
    
    Set($ExternalServiceUsesSSLorTLS, 0);
    
    
    Set($AutoCreateNonExternalUsers, 0);
    
    
    Set($ExternalSettings, {
    'My_LDAP' => {
    'type' => 'ldap',
    'auth' => 1,
    'info' => 1,
    'server' => '10.5.143.10',
    'user' =>
    'CN=Administrator,CN=Users,DC=domain,DC=county,DC=gov,DC=uk',
    'pass' => 'Password',
    'base' => 'ou=Staff,ou=Managed Users,dc=domain,dc=county,dc=gov,dc=uk',
    'filter' => '(objectClass=*)',
    'd_filter' => '(userAccountControl:1.2.840.113556.1.4.803:=2)',
    'tls' => 0,
    'net_ldap_args' => [ version => 3 ],
    'attr_match_list' => [ 'Name',
    'EmailAddress',
    'RealName',
    'WorkPhone',
    'Address2'
    ],
    'attr_map' => {
    'Name' => 'sAMAccountName',
    'EmailAddress' => 'mail',
    'Organization' => 'physicalDeliveryOfficeName',
    'RealName' => 'cn',
    'ExternalAuthId' => 'sAMAccountName',
    'Gecos' => 'sAMAccountName',
    'WorkPhone' => 'telephoneNumber',
    'Address1' => 'streetAddress',
    'City' => 'l',
    'State' => 'st',
    'Zip' => 'postalCode',
    'Country' => 'co'
    }}}
    );
    1;
    That's what I used.

  4. Thanks to localzuk from:

    chris_uk (4th June 2013)

  5. #19
    E_S_P's Avatar
    Join Date
    Dec 2007
    Location
    Sunny Lancashire
    Posts
    15
    Thank Post
    4
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    If you want a free one, and have less than 100 users then have a look a SysAid Free Edition We have used SysAid for a number of years and it all works really well. The paid version we use is quite powerful with the added on modules. Not too expensive to buy either.

  6. #20

    Join Date
    Feb 2007
    Location
    Wolverhampton
    Posts
    323
    Thank Post
    18
    Thanked 35 Times in 33 Posts
    Rep Power
    20
    manage engine service desk is free upto 5 technicians

  7. #21
    Abaddon's Avatar
    Join Date
    Mar 2006
    Location
    Middlesex
    Posts
    566
    Thank Post
    66
    Thanked 68 Times in 63 Posts
    Rep Power
    59
    SysAid here as well.. does an excellent job, and we have no problems (with it!).

  8. #22

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    6,875
    Thank Post
    393
    Thanked 581 Times in 532 Posts
    Rep Power
    173

  9. #23

    Sylv3r's Avatar
    Join Date
    Jul 2005
    Location
    Co. Durham
    Posts
    3,151
    Thank Post
    369
    Thanked 365 Times in 323 Posts
    Rep Power
    145
    We use Kayako (Help Desk Software, Live Chat Software and Customer Service Software) and love it although others on this thread have mentioned decent helpdesks for free which I can't argue with either.

  10. #24
    DaveMurphy's Avatar
    Join Date
    Aug 2009
    Location
    Manchester
    Posts
    202
    Thank Post
    12
    Thanked 9 Times in 8 Posts
    Rep Power
    12
    ManageEngine ServiceDesk is great, works via AD and SSO so you don't have to assign or create additional accounts for users.

  11. #25
    mdench's Avatar
    Join Date
    Oct 2011
    Location
    Billingshurst
    Posts
    701
    Thank Post
    30
    Thanked 93 Times in 85 Posts
    Rep Power
    29
    Quote Originally Posted by ICTonto View Post
    I'll add a lonely voice for Request Tracker RT: Request Tracker - Best Practical , it does need some linux skills but is fast and fully configurable.
    Another vote here for RT its soo flexible and can be made to do alot of things. We have ours monitoring 4 fairly active mailboxes with IT, premises and office staff using it to keep track of jobs and makes it really easy to shift jobs between departments if needed.

  12. #26
    markwilfan's Avatar
    Join Date
    Feb 2009
    Posts
    152
    Thank Post
    32
    Thanked 20 Times in 16 Posts
    Rep Power
    14
    We use web help desk. It is pricey but it is ITIL based. We love it and is great for asset management too

  13. #27
    vyperz's Avatar
    Join Date
    Mar 2012
    Location
    East Sussex
    Posts
    28
    Thank Post
    0
    Thanked 7 Times in 7 Posts
    Rep Power
    6
    Spiceworks.. free and does the job

  14. #28

    Join Date
    Jan 2012
    Posts
    31
    Thank Post
    3
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Could anyone tell me if OSTicket or RT support multiple support teams so we can separate our site maintenance guys jobs from our IT team's?

  15. #29
    mdench's Avatar
    Join Date
    Oct 2011
    Location
    Billingshurst
    Posts
    701
    Thank Post
    30
    Thanked 93 Times in 85 Posts
    Rep Power
    29
    Quote Originally Posted by Tricky View Post
    Could anyone tell me if OSTicket or RT support multiple support teams so we can separate our site maintenance guys jobs from our IT team's?

    RT you can set up with multiple queues so one for IT one for Maintenance and then you just need to set the right permissions on the users so they only see the correct queue or they just select the correct queue from the list down the left.

  16. Thanks to mdench from:

    Tricky (5th June 2013)

  17. #30

    bladedanny's Avatar
    Join Date
    May 2009
    Location
    Sheffield
    Posts
    1,199
    Thank Post
    174
    Thanked 272 Times in 203 Posts
    Rep Power
    123
    Quote Originally Posted by Tricky View Post
    Could anyone tell me if OSTicket or RT support multiple support teams so we can separate our site maintenance guys jobs from our IT team's?
    OSTicket does. We use it for both our IT team and our buildings dept.

SHARE:
+ Post New Thread
Page 2 of 4 FirstFirst 1234 LastLast

Similar Threads

  1. Free Help Desk Software for EDU
    By whd_guy in forum Mac
    Replies: 9
    Last Post: 25th September 2012, 07:09 PM
  2. Free Help Desk Software for EDU
    By Web-Help-Desk-Software in forum Downloads
    Replies: 83
    Last Post: 24th August 2011, 04:22 PM
  3. Web-based Help Desk Software
    By nsherin in forum How do you do....it?
    Replies: 37
    Last Post: 2nd October 2008, 07:21 PM
  4. Librium or Exo - Help Desk software.
    By boomam in forum How do you do....it?
    Replies: 12
    Last Post: 20th September 2008, 01:43 PM
  5. Help Desk Software
    By robert.mabbutt in forum Wireless Networks
    Replies: 31
    Last Post: 8th July 2007, 09:30 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •