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Network and Classroom Management Thread, CC4 - RMMC: Type of computer: Unknown in Technical; Hello, I've just rebuilt a laptop and now in RMMC it's showing under general tab as: Type of computer: Unknown ...
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    CC4 - RMMC: Type of computer: Unknown

    Hello,

    I've just rebuilt a laptop and now in RMMC it's showing under general tab as:

    Type of computer: Unknown

    Any way to change this as it's a laptop and I've never had this problem before when rebuilding a machine.

    It's also saying: Some items are disabled because your selection includes a server.

    RMMC_CC4.png

    Thanks,

    ns

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    X-13's Avatar
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    Quote Originally Posted by NumberSix View Post
    I've just rebuilt a laptop and now in RMMC it's showing under general tab as:

    Type of computer: Unknown
    It either hasn't finished building, or it didn't build properly.

    I've had this a few times when the RM gubbins has crashed part way during the build.

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    Ok, thanks for that - I couldn't see anything running in tasks for this laptop - I'll wait a while longer and if nothing is happening I'll rebuild.

    Thanks,

    ns

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    This can happen if the machine doesn't leave the 'build area' on CC4 networks. I think it is easily fixed, just can't recall the exact instructions. RM Support will be able to help if you have a case open? Worth checking before you do a rebuild unless you are happy to rebuild.

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    It's happened here only once or twice. We have had workstations build as a tablet here because we rebuilt a PC with a graphics tablet left in the USB socket lol.

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    Thanks all - it seems to have changed its type now to a laptop but I still can't see anything running against it under tasks in progress - so will leave it for a while and then check it's in a usable state. Our CC4 network seems to have a few gremlins at the moment.

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    Quote Originally Posted by NumberSix View Post
    but I still can't see anything running against it under tasks in progress
    Make sure "view tasks for all users" is checked. [or whatever it's called... CBA to check.]

    The build process runs as "system".

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    Might be worthwhile restarting the RM services, I have an available .bat file that I can send you if you need it. If there are still gremlins, then I would say postgres needs a good hoovering from RM.

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    I am having exactly the same problem. I have three devices classed as 'Unknown' in RMMC and when I try to do a rebuild it fails stating 'Type not found' at the package installation stage. I have tried using RM Smart Client, but this also fails. It appears to be passing 'unknown' as the type in the parameters. I tried to see if I can bypass this by running Smart Client as a command and passing parameters, but this doesn't work.

    Has anybody had this issue and found a solution?

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