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Network and Classroom Management Thread, impero in Technical; Hi One of our users is unable to remote control a machine in impero all other memebers of team can ...
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    akidosaint's Avatar
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    impero

    Hi One of our users is unable to remote control a machine in impero all other memebers of team can remotely control the machine.

    User is able to remotely log on the machine and reboot just not able to view the machine screen

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    Jamo's Avatar
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    Quote Originally Posted by akidosaint View Post
    Hi One of our users is unable to remote control a machine in impero all other memebers of team can remotely control the machine.

    User is able to remotely log on the machine and reboot just not able to view the machine screen
    This is usually firewall or DNS settings which seem to cause that here. Try pinging the station and NSLookup the DNS name then the returned IP and ensure they match

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    akidosaint's Avatar
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    All ok just reinstalled impero 3.5.02 problem still on going

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    timbo343's Avatar
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    we had a problem where one of the team couldnt control or view screens. We found a system restore sorted things out.

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    akidosaint's Avatar
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    Unfortunately cant do a system restore

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    Quote Originally Posted by akidosaint View Post
    Hi One of our users is unable to remote control a machine in impero all other memebers of team can remotely control the machine.

    User is able to remotely log on the machine and reboot just not able to view the machine screen
    Hello

    Machine A is PC that is trying to do the remote control
    Machine B is PC that you are trying to remote control

    Check firewall on machine A can you do file transfer as uses similar things in the backend code. Can you remote from machine b to machine A?

    Russ

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    akidosaint's Avatar
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    This affecting one machine (a) doing remote control other users can control machine a. Another development impero refuses to launch now

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    akidosaint's Avatar
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    Reinstalled client on affected machine still unable to control but can now launch impero Affected machine is Win 7 64 bit

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    russdev's Avatar
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    If pm your details I will get one of support guys to ring you etc.. Have you added Impero to your A/v exceptions?

    Russell

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    lmgtfy's Avatar
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    Had a very similar sounding problem to yours and it turned out to be a font verdana to be exact had gone corrupt on the machine (a) that could not view another machine through impero. Deleted the font restarted and all was good. Tech support found this out by a log file in program files inside impero. Strange issue I thought but was happy it was resolved without too much trouble.

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    akidosaint's Avatar
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    Problem resolved now fixed with latest windows updates so alls good

  12. Thanks to akidosaint from:

    xenonive (30th May 2013)

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    russdev's Avatar
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    Quote Originally Posted by akidosaint View Post
    Problem resolved now fixed with latest windows updates so alls good

    Cool Sounds like a .net issue and windows updates refreshed the .net install..

    Russell

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