+ Post New Thread
Results 1 to 6 of 6
Network and Classroom Management Thread, Recommend me a remote support application / package in Technical; Morning Folks Right, as my IT support moves more into the remote support spectrum of things and ad hoc support ...
  1. #1
    soveryapt's Avatar
    Join Date
    Jan 2009
    Location
    Lancashire
    Posts
    2,405
    Thank Post
    648
    Thanked 277 Times in 244 Posts
    Rep Power
    78

    Recommend me a remote support application / package

    Morning Folks

    Right, as my IT support moves more into the remote support spectrum of things and ad hoc support for some organisations that I work with in other areas, I'm looking into the various remote support packages (LogMeIn, ISLOnline, etc) and wondering what others use and why they are so good, and which would people recommend etc.

    It needs to have the ability to run from a Mac (as I'm a Mac Boy, though I do have a Windows VM and various windows / linux machines knocking about, much to my wife's dismay) and also needs to have the ability to support multiple platforms (so Windows, Mac, Linux, etc) as I don't want to be limited in the support I'm able to offer.

    Thanks all
    Andy

  2. #2

    Join Date
    Apr 2010
    Posts
    2,058
    Thank Post
    83
    Thanked 188 Times in 155 Posts
    Rep Power
    84
    Currently using Team Viewer. It is a one of payment and you can connect to as many servers / clients as needed (no limit). They offer apps for all the major phones / pads. They also offer with the package an add hoc remote system so even if the client does not have the software installed you can still connect.

  3. Thanks to edutech4schools from:

    soveryapt (25th September 2012)

  4. #3

    Dos_Box's Avatar
    Join Date
    Jun 2005
    Location
    Preston, Lancashire
    Posts
    9,016
    Thank Post
    614
    Thanked 2,194 Times in 1,006 Posts
    Blog Entries
    23
    Rep Power
    632
    Moving to Network Management forum......

  5. #4
    british_government's Avatar
    Join Date
    Feb 2009
    Posts
    160
    Thank Post
    24
    Thanked 20 Times in 15 Posts
    Rep Power
    36
    Depends on your needs, if you want to connect online to anybody that may ring up and want help, http://join.me is brilliant!

    If you want to connect to machines online when the user is AFK, the normal version of logmein is pretty good. If it is solely in a LAN environment you wont need anything as technical and ideally which doesn't rely on internet access.

    We use Microsoft Remote assistance for all windows clients, obviously doesn't really suit your needs, a simple VNC solution may do the trick?

  6. Thanks to british_government from:

    soveryapt (25th September 2012)

  7. #5
    soveryapt's Avatar
    Join Date
    Jan 2009
    Location
    Lancashire
    Posts
    2,405
    Thank Post
    648
    Thanked 277 Times in 244 Posts
    Rep Power
    78
    Quote Originally Posted by Dos_Box View Post
    Moving to Network Management forum......
    Oops .. sorry ..

    Though it is for remote access, not over the LAN access (that's easy, VNC, iTalc, RDP etc.. )

  8. #6
    soveryapt's Avatar
    Join Date
    Jan 2009
    Location
    Lancashire
    Posts
    2,405
    Thank Post
    648
    Thanked 277 Times in 244 Posts
    Rep Power
    78
    TeamViewer looks good, as does Join Me. Thanks for those.

    It is about support for when a user is by their machine. If I'm needing to support machines whilst the user is AFK, then this would be a more corporate support package where I'd have VPN routes set up, etc.

    In terms of on site support, I tend to make use of VNC or RDP, depending upon the requirements.

SHARE:
+ Post New Thread

Similar Threads

  1. Application packaging
    By ajbritton in forum Courses and Training
    Replies: 3
    Last Post: 18th August 2010, 02:04 PM
  2. Recommend me a free Work Flow/Process application
    By laputa01 in forum Downloads
    Replies: 4
    Last Post: 2nd March 2010, 05:34 PM
  3. Remote Support Package???
    By ChrisH in forum Windows
    Replies: 13
    Last Post: 20th February 2007, 04:06 PM
  4. Recommend me a scanner please
    By ChrisH in forum Hardware
    Replies: 21
    Last Post: 22nd June 2006, 04:09 PM
  5. Replies: 12
    Last Post: 26th February 2006, 09:42 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •