Mitel 3300 here, with a hundred or so IP Phones (5302's) and their bigger multiline counterparts for multiuser staffrooms. Voicemail for all, with option to forward voicemails to email.
10x direct lines, 2x analogue (for franking machine and fax machine).
Inhouse managed but with official support from Bailey Teswaine if needed. Had a few niggling issues - voicemail notification lights staying lit when no messages and such like, but once you've memorised the reset codes it just becomes a minor job to add to yer list... plus you can do the reset for any extension from any other (ie: from sat at yer own desk). Can port forward thru yer router to allow administration from outside, but only downside with that (for me) is the admin system only works in IE. To use in Firefox need IETab installed.
Menus are horrendously complex, with an arse-about-face way of doing a lot of things (such as assigning 8x voicemail boxes to 8x option buttons on a multiline handset and getting the right light to flash by the right button when new message comes in) but once you get the hang of it it's ok...
Re: PBX Costs
I normally advise people to budget between 300 and 350 per seat.
ISDN30 is break point at 8ch over ISDN2e. I would also say based on bandwidth cost to support SIP Trunks and the lack of service agreements around for these that ISDN30 is far cheaper price. The biggest driver at the moment for using VOIP Trunks is relocation away from the local exchange and the ability to port your number and take it with you no matter where you relocate to.
We install and maintain Toshiba CIX systems these are really reliable and support VOIP, Digital, Analogue. Using IP we can support hot desking also a good feature that we have used previously is the ability to create Phantom Extension numbers with Voicemail inbox. So from any handset or a dedicated handset users can pick up there voicemail.
Would be more than happy to give you a budgetary quote if you have all the details you require. i.e. number extension IP, analogue, digital, Voicemail etc.
I looked into this a while back for a friend who wanted a complete system and found that with Skype and Pretty may call centre. A full system could be set up for $500 and the cost of a headset for each computer. Then you just have to manage skype in and skype calling credit for those who are available to make outgoing calls. It also means that a member of staff cna have there phone call them on any computer they log into.
For information 3CX have launched 3CX Phone System v7.1 today and they have opened a training center in South West London in Kingston upon Thames exactly.
Originally Posted by srochford
3CX Product Training & Partner Events
Originally Posted by Marci
gotta love a good frank!
Our experience with schools and the fact that there can often be several blocks seperated by some distance always leads to us recommending IP systems.
If you look for an IP system make sure it is pure IP. There are a lot of systems out there that "also do IP" which is very different from being purely IP systems.
If you go for a pure IP system it should have the benefit of distributed architecture. Which basically means that like anything that uses Ip not all the "bits" or "boxes" need to be in the same place.
Why is this a benefit? Well, for example, if you need some analogue devices on the 3rd floor of block D! then rather than having to run cabling back to the comms room, you simply locate an analogue telephone "box" on your LAN somewhere on the 3rd floor, Block D and then only have to run CAT5 to and from that point for the actual analogue device.
As mentioned previously in this post there are a lot of system resellers that only specialise in one or two systems so the salesperson will always try to match their system to your requirements. I think you could do a lot worse than look at the iPECS from LG Nortel. It won't break the bank and it can be administered via an embedded web interface. So simple moves and changes can be done in house with a little initial guidance.
I thought you could talk to Frank?
Originally Posted by mossj