+ Post New Thread
Results 1 to 5 of 5
Netbooks, PDA and Phones Thread, Apple Configurator problem - cannot remove iPad profile. in Technical; We recently set up a few iPads using the Apple Configurator on a Macbook. These have gone in to use ...
  1. #1
    adhutton's Avatar
    Join Date
    Dec 2008
    Location
    Northeast England
    Posts
    399
    Thank Post
    164
    Thanked 86 Times in 64 Posts
    Rep Power
    54

    Question Apple Configurator problem - cannot remove iPad profile.

    We recently set up a few iPads using the Apple Configurator on a Macbook.

    These have gone in to use and one of our Teachers has filled his iPad up with photos and vids.

    When he plugs it in to a Windows (7) PC it is recognised by the PC but he cannot see any of the photos or videos and hence he cannot transfer them off the iPad.!

    After a bit of messing about I realised this problem was being caused by the 'Apple Supervision Profile' on the iPad, so I tried to remove the profile (i.e. un-supervise the iPad) via the Macbook.

    Needless to say, that failed (in true Apple style!!) and now I cannot remove the profile...aaaghhhh!!!

    Does anyone know how to remove a Supervision profile from an iPad (manually)???

    Cheers_Andrew

  2. #2

    Steve21's Avatar
    Join Date
    Feb 2011
    Location
    Swindon
    Posts
    2,689
    Thank Post
    334
    Thanked 515 Times in 483 Posts
    Rep Power
    179
    As stupid as it sounds, did you have the ipad unlocked when you tried to remove it? There was a bit of a stupid thing where as with photos etc, you cant' access them if it's pin locked

    Steve

  3. #3
    adhutton's Avatar
    Join Date
    Dec 2008
    Location
    Northeast England
    Posts
    399
    Thank Post
    164
    Thanked 86 Times in 64 Posts
    Rep Power
    54
    Quote Originally Posted by Steve21 View Post
    As stupid as it sounds, did you have the ipad unlocked when you tried to remove it? There was a bit of a stupid thing where as with photos etc, you cant' access them if it's pin locked

    Steve
    Yes, that did catch me out at first, but after unlocking it still cannot remove the supervision profile.

    Just get a 'connecting' message and then nothing happens. Tried all the usual stuff (rebbooting Mac, ipad etc....) but nothing....

    Bloody Apple rubbish......

    Any way of removing profile from the ipad without connecting to the Mac??

    Andrew

  4. #4

    Join Date
    May 2010
    Location
    UK
    Posts
    165
    Thank Post
    40
    Thanked 9 Times in 9 Posts
    Rep Power
    10
    Is the Apple configurator like the iphone configuration utility on windows? If so the only way I found of removing the config profiles was to reset the ipad with itunes. (I used locked profiles then lost my original files and the iPhone config utility couldnt remove them.)

  5. #5
    adhutton's Avatar
    Join Date
    Dec 2008
    Location
    Northeast England
    Posts
    399
    Thank Post
    164
    Thanked 86 Times in 64 Posts
    Rep Power
    54
    Quote Originally Posted by beany1 View Post
    Is the Apple configurator like the iphone configuration utility on windows? If so the only way I found of removing the config profiles was to reset the ipad with itunes. (I used locked profiles then lost my original files and the iPhone config utility couldnt remove them.)
    Yes, very similar I think.

    We ended up having to reset the iPad to get rid of the profile.

    Not an ideal situation!!!

    Andrew

SHARE:
+ Post New Thread

Similar Threads

  1. [iPad] Apple Configurator - Anyone have some experience with it yet?
    By Destinova in forum Netbooks, PDA and Phones
    Replies: 12
    Last Post: 7th June 2012, 02:13 PM
  2. [iPad] Apple Configurator
    By GrumbleDook in forum Netbooks, PDA and Phones
    Replies: 10
    Last Post: 17th March 2012, 07:22 AM
  3. Replies: 5
    Last Post: 12th December 2006, 06:06 AM
  4. Replies: 7
    Last Post: 2nd November 2006, 01:42 PM
  5. FFS! Apple keyboard problem
    By Ric_ in forum Mac
    Replies: 3
    Last Post: 28th August 2006, 09:32 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •