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Netbooks, PDA and Phones Thread, Does the telephone system fall under your remit? in Technical; ...
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    bandgeekmafia78's Avatar
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    Does the telephone system fall under your remit?

    Hi all new Network Managers!

    Quick question: in your role as NM, are you expected to manage and maintain the Telephone System?

    I'm curious because it has been written into my job description, although I have no existing knowledge of the system. I've been given £12K to spend on a completely new system, so I'm a bit nervous of buying into the wrong system!

    I just didn't realise this would fall under my remit!

    Alan.

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    Number6's Avatar
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    Not me.

    I did sell and install phone systems in a different life though.

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    localzuk's Avatar
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    Yup. It falls into my remit since I replaced the old one with a new one using Asterisk.

    How many extensions are you wanting?

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    sparkeh's Avatar
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    Not currently, but if we moved over to VoIP then I would expect it to.

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    elsiegee40's Avatar
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    Not usually, but everything else vaguely electrical seems to be my problem

    I was asked to sort out a problem with a cordless handset last week by a teacher. After fiddling with it for about half an hour, I had to declare it dead

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    bandgeekmafia78's Avatar
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    I guess its not a bad thing - something else I can add to the CV for later years.
    I'm thinking of moving towards VOIP so I suppose it should fall under my remit from now on.
    I'm not complaining, I was just curious how many NM's have to work with their respective telephone sytems.

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    vikpaw's Avatar
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    Quote Originally Posted by bandgeekmafia78 View Post
    are you expected to manage and maintain the Telephone System?
    Well, it has wires and electrical pulses so yeah of course it's within the remit; just like all microwaves, fridges, washing machines, the new electronic whistle activated alarm Teacher A just bought for their 5 year old . . . .

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    Nope. It's an documented rats nest of cable and I stay well away from it.

    I'd make sure the new one fell under my remit though, if only so I can ensure it's done properly.

  9. Thanks to pete from:

    bandgeekmafia78 (1st December 2009)

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    maniac's Avatar
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    Nope, I have little to do with it apart from ocassionally moving extensions to different parts of a room, it's an absolute nightmare the switchboard in this place, so I'm quite pleased to have nothing to do with it!

    Mike.

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    TYO
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    our old system used to come under FM but now we are VOIP using Cisco call manger express it does come under IT. make sure you get training out of it to!

  12. Thanks to TYO from:

    bandgeekmafia78 (1st December 2009)

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    Galway's Avatar
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    Even the engineers who fitted our current system dont know how it works!, what cat in hell chance would I have.

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    bandgeekmafia78's Avatar
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    Quote Originally Posted by Galway View Post
    Even the engineers who fitted our current system dont know how it works!, what cat in hell chance would I have.
    This has been my main problem! We have a really old phone system that no-one knows how to use. There is no documentation whatsoever on how to use it, and nobody supports it.

    All I know is that it is on deaths door right now, and I'm getting a lot of earache!!

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    mb2k01's Avatar
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    My current role is slightly different, but when I was network manager it did yes.
    Mainly only because of local circumstance though - it was capable of being managed via the network and no one else had knowledge or interest, so I took it on.

    On newer sites I would expect it to be normal practice as it would probably tie in with unified communications etc.

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    At my old job, I started off by simply doing some of the more simple physical things like moving a wall box, checking cords etc.. For everything else, I logged a support call with the company who installed the system.

    Eventually, after a massive crash, the techie gave me the software to access the switch over the network. After that, I was able to do most of the necessary funtions. I never went further though, as it was an incredibly complex package, and I had no documentation or support on it.

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    Currently part of it does, it's shared between myself and the business manager (my manager), as we're currently buying a new system. Once it's in, then I believe it will fall under my remit (with 3rd party support from the people we buy it off).

    -Ken

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