Netbooks, PDA and Phones Thread, better management of Cisco voip accounts in Technical; Here's a situation that's been bugging me in our district:
we have teachers that have an Exchange email account, a ...
3rd July 2009, 02:54 AM #1
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3rd July 2009, 07:05 AM #2
We have a similar set up, BUT each teacher has their own phone login so that wherever they go in school they simply login to the phone in that room, which automatically logs them off from any other phone they were logged into. They shouildn't have to carry the unit around with them.
When teachers change rooms, they are instructed to move their phone with them so that the phone doesn't have to be reconfigured. This practice seems strange to me. Does anyone else that uses Cisco Call Manager run into this same issue? If so, how do you get around it?
3rd July 2009, 08:59 AM #3
- Rep Power
Sounds to me like you have a voip phone system, if so the extension number is allocated to each particular phone, it is easier to move the phone than un-install the number and issue it to another phone, this is a real hassle believe me, the other way round is "hot desking" this again is a real hassle to setup initially.
3rd July 2009, 09:37 AM #4
I took it as a given that the OP had a voip system. While it may be a hassle to set up the system initially, giving each member of staff their own login does have advantages. It's often (but not always) easier to locate a teacher by dialling their number rather than the number of the room to which the phone is allocated. They can also pick up their voicemail from any phone they're logged in to. No one can make an outside call from a phone which is logged in to it's own extension number rather than that of a teacher. External callers can contact me by calling the school and then adding my extension number (if they know it) without having to trouble the switchboard. If someone calls their son/daughter in Australia from an internal phone and is on the phone for an hour we'll know who's extension it came from and therefore who to bill. Though the flaw in this is that some staff don't log off from their phones and an unscrupulous person could use this to their advantage, and it also means that when someone calls you, the name of the person who is logged in to that phone appears on your screen, but it's not always that person calling you. But that's human beings for you.
Originally Posted by Spitfire
10th July 2009, 03:02 PM #5
- Rep Power
Look into the options for Call Manager extension mobility, this will allow your users to login to the phone, rather than moving the phone.
Although if your users are used to the older analog phones it takes them a while to understand that the number is associated with the user, and not always to the device.
You can of course setup the phones so that there are no logins, and the numbers permanent to the phone.
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