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Netbooks, PDA and Phones Thread, N96 Problems in Technical; My daughter just took out a new contract on a Nokia N96 and is a bit disappointed with its reliability. ...
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    SimpleSi's Avatar
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    N96 Problems

    My daughter just took out a new contract on a Nokia N96 and is a bit disappointed with its reliability.

    She reckons its frozen on her half a dozen times since we bought it on Saturday and she has to remove the battery to restart it.

    Anyone else had these sort of issues with one? (Or can report that their's have been fine?)

    regards

    Simon

    Simon

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    Sylv3r's Avatar
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    Not sure of the issues you are mentioning, but you could consider upgrading the firmware if their is a more recent update available. It certainly helped with the issues I used to have with my old Nokia N80.

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    PeterW's Avatar
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    Is it on the latest firmware?

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    I've got an N96 which isn't experiencing lockups. I'd third the recommendation for doing a firmware update, just follow the instructions at Nokia UK - Phone software updater.
    I'm currently running software version 10.065, there is an update available to 11.101.
    I do know that on the original n95 there were a lot of freezing issues which were fixed with firmware updates.

    Matt

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    SimpleSi's Avatar
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    Ta - for suggestions - just in the middle of updating the firmware as we speak.

    The Nokia Software Updater said the phone had v10.065 and the latest is 11.018!

    Maybe the people in the shop should update these things before they sell them cause I can't see your average punter doing firmware updates

    regards

    Simon

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    SimpleSi's Avatar
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    Sim posting!

    Just saw that you have 10.065 and no problems - so that doesn't bode well for me then

    regards

    Simon

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    I wouldn't trust a goon in a phone shop to update my phone, rather do it myself!
    Don't worry too much about running the same firmware, it would appear that your product code is different to mine, is it network branded? I've known different branded yet same version firmware perform differently before.


    Matt
    Last edited by ChrisH; 4th December 2008 at 12:08 AM. Reason: name changed for what I can only hope was an unfortunate typo

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    SimpleSi's Avatar
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    Well its dead now

    Not completely - just a ring of light around the menu button but it doesn't respond to any button presses - off to see if their is a factory reset sequence !

    Simon

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    Quackers's Avatar
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    Hard reset:

    1. Switch off the phone.

    2. Hold down the following three buttons: Green (the call answer button), * button, and '3' button.

    3. While holding these buttons, hold the power button for a second to switch on the phone.

    4. Release when the phone shows the nokia hands logo or shows other signs of life like the language selection screen.

    It may take a few attempts and very flexible fingers!

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    SimpleSi's Avatar
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    Thanks but tried that several times - no change - just the white light around the menu button

    Something went wrong with the update and its gone from iffy to useless

    regards

    Simon

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    SimpleSi's Avatar
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    Ta for all suggestions - off to bed and back to the shop with it!

    Simon

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    SimpleSi's Avatar
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    No problem back at the shop - they just replaced it but not doing much better with this one

    Checked its firmware and it was same as original one - 10.065 so updated it straight away to 11.018.

    It won't connect to my wireless router - well actaully what it won't do is use it to access the internet

    The old one did connected fine

    Spent 1 hour on phone to Orange support, they tried everything they knew but no luck.

    I'll give it one more go tomorrow and then its back to the shop and get something else

    Daughter not happy at all!

    regards

    Simon

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    Quackers's Avatar
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    Is it Orange branded firmware then? If so first thing i would do is change product code of phone so it picks up generic firmware. Orange are the worst for ruining Nokia phones with there branding, they made my N80 useless until i flashed it to the generic firmware and bang, phone worked as Nokia intended not Orange.

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    SimpleSi's Avatar
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    The handset doesn't seem to be Orange branded - the shop said it wasn't locked to Orange.

    But just as a matter of interest - how do you flash it to generic firmware?

    regards

    Simon

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    SimpleSi's Avatar
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    Well - eventually got the new one working on t'internet and it dosn't seemd to have crashed so far

    My nephew turned up from University and he used to have an N95 so he got it sorted for us

    Ta for suggestions

    Simon

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