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Netbooks, PDA and Phones Thread, blackberries/exchange in Technical; Does anyone on the CLEO network use the blackberry enterprise software with exchange?...
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    browolf's Avatar
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    Question blackberries/exchange

    Does anyone on the CLEO network use the blackberry enterprise software with exchange?

  2. Thanks to browolf from:

    andy (23rd June 2008)

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    What a fantastic question - was just thinking about asking the same!! (sorry not any help for you!)



    Andy

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    SYNACK's Avatar
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    You shouldn't have to much of a problem with this software connectivity wise as it uses all outgoing ports and does not require mapping any inbound ports. This should make it a lot easier to get CLEO to open up the necessary lines of communication as it is less of a security risk than mapping inbound ports.

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    Quote Originally Posted by SYNACK View Post
    open up the necessary lines of communication.
    they're usually pretty reluctant to do it either way

    if you've got a vodaphone school business contract u can get a trial blackberry for about 83p/day and the software is free to use from the RIM site with 1 CAL. we're gonna give it a go.
    Last edited by browolf; 23rd June 2008 at 03:41 PM.

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    SYNACK's Avatar
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    Quote Originally Posted by browolf View Post
    they're usually pretty reluctant to do it either way
    Yes unfortunately these larger educational providers seem to be able to get away with far to much when it comes to ignoring the needs of its clients. At least the configuration needed is quite simple:

    ISA example:
    Primary Connections
    3101 TCP Outbound

    Secondary Connections
    3101 TCP Inbound

    From
    BES server IP

    To
    External

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    what's happened:

    got the port opened. That bit works great!

    SMTs decided not to pay vodafone 900 odd quid to set it up, so I've done it myself, but it doesnt work properly and they wont give us any support (unsurprisingly). The whole enterprise software seems like a complete bodge. It's got mad preinstall requirements. I've obviously gone wrong somewhere along the line but I havent got time to spend weeks on it, and they want it before the end of term (Its a trial) so they're gonna have to pony up for V to come and do it. The software is free to use for up to 10 users I think.
    but you need to be on a blackberry mobile service.

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    What's not working

    Hi,

    What's not working correctly, maybe I can help.

    I've done a lot of BES installs.

    A few points to remember...

    You need to make sure the VF contract has a Blackberry Enterprise Service (BES) addon and not Blackberry Internet Service (BIS). I would ask VF to resend the service books.

    If you device is/was on BIS and now its on BES, I recommend you wipe the device and then create a new user in the BES admin console.

    Regards

    Tom
    Last edited by uk101man; 11th July 2008 at 09:46 AM.

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    browolf's Avatar
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    there's something up with the BB server agent 1 (will not restart errors)

    MAPI doesnt work

    I added a few users to bes but they were stuck on initializing. so i deleted them and now they're stuck in some purge limbo

    re:mapi i'm not quite sure how upto date exchange 2003 is, what SPs its got on. I had the server manager on, cant remember if I added SPs or not now. but mapi didnt work.

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    SYNACK's Avatar
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    MAPI should only be a problem with Exchange 2007 as 2003 has all of those components installed by default. The biggest things are the permissions in AD and exchange, they all have to be manually set through the AD console and give stupid errors when they are slightly wrong.

    Another thing to note is that Domain Admins cannot have BES accounts as it opens up security holes. If it is stuck in initializing it sounds like a communications error between BES and the devices. How did you join them to the BES server? Using the desktop cable and software or wireless? I found cable much more relyable.

    You are right about BES/BPS being a horrible beast to install, it seems to have almost no automation during the install and requires you to do half an hour worth of stuff beforehand to get it going. I also have no idea why they decided it would be a good idea to do the whole thing in rubbish slow java.

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    We don't have blackberries - but we do have similar - what foxed me was that users can't be in the Print Operators group and send from their phones - flippin microsoft!

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    Quote Originally Posted by SpuffMonkey View Post
    We don't have blackberries - but we do have similar - what foxed me was that users can't be in the Print Operators group and send from their phones - flippin microsoft!
    I don't think that it is MS who should take the blame for this one, my Windows mobile devices handle emails fine even with my domain admin rights, likewise if I access it through pop3, imap or webmail. It is Blackberries rubbish implementation layer that sits between exchange and your device that is the problem.

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    browolf's Avatar
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    omg GOT IT WORKING!!!!

    reinstalled the blackberry server whilst logged on with the bes account

    then

    figured out I needed to phone Vodaphone to activate the blackberry service on the sim card we'd got out of a different contract phone (they didnt send us a sim card)

    it's well quick. a msg sent to me gets to blackberry as fast as it shows up in my outlook!

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    yep, when it works, it works well.

    but that server software is pretty shocking.....

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    browolf's Avatar
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    i've got a question, im searching for an answer for....
    I dont have the BB to hand as the deputy has taken it to try out.

    she wants to be able to see the head's shared calender on it as well as her own. is that possible?

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