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Netbooks, PDA and Phones Thread, OS X Server Profile Manager vs Meraki MDM in Technical; I am going to be setting up iPads at my new job and was wondering what you guys would recommend ...
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    Shadow_Walker's Avatar
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    OS X Server Profile Manager vs Meraki MDM

    I am going to be setting up iPads at my new job and was wondering what you guys would recommend me using. At my old place I was using Lightspeed MDM but even though it had its benefits I donít think I will be using at my new place. I have been looking at meraki mdm from cisco but also had a look at profile manager on os x server. What would you guys recommend going with?

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    We've moved away from Meraki to Profile manager due to the cost for updates and support.

    Profile manager hosted onsite works for what we've asked it to do thus far.

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    I have been using Meraki MDM but with limited success recently. Was thinking about moving over to the rocket and there mdm but now not to sure. Can you elaborate on what problems have come up? Never used profile manager but heard good things about it.

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    Could someone explain what's the problems people have had with meraki ?

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    Quote Originally Posted by Sibrows View Post
    We've moved away from Meraki to Profile manager due to the cost for updates and support.

    Profile manager hosted onsite works for what we've asked it to do thus far.
    Do you just run it from a mac mini?

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    Quote Originally Posted by aidenbran2000 View Post
    I have been using Meraki MDM but with limited success recently. Was thinking about moving over to the rocket and there mdm but now not to sure. Can you elaborate on what problems have come up? Never used profile manager but heard good things about it.

    With version 1 of the lsmdm everything was made simple andwas easy but when they released version 3 (They didn’t even release version 2due to overload of problems) our iPad management became 10x harder once we migrated to version 3. First offthere is no search box to search for a group or device so if it syncs your mybig campus groups you have to search through all the groups until you get thegroup that you want. Then if a setting like passcode is turned off at thehighest admin point you can’t turn it on for each individual group it stays onor off and mould your settings around it. Then you have the problem with theinterface where you have to turn a setting on to turn it off which confused meat the start as I couldn’t understand why setting were not pushing. Overall Ilost patience with it after the update as it just became a struggle.


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    Yep at the moment I have 200 devices enrolled and as yet no issues. We had already enrolled 500 devices into Meraki before they asked us for some money so we have to migrate them across over the next few months.

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    Quote Originally Posted by Sibrows View Post
    Yep at the moment I have 200 devices enrolled and as yet no issues. We had already enrolled 500 devices into Meraki before they asked us for some money so we have to migrate them across over the next few months.
    How come they asked you for money?

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    Essentially I started to ask why they had been rather slow in making available some of the features Apple introduced with iOS 7 (iBooks distribution and previously VPP app distribution) the explained that now they were part of Cisco they had a far more rigours testing to go through (fair enough).

    They then explained that in order to receive any further feature updates or any further support they wanted a per device subscription.

    While this isn't unreasonable to ask for a subscription thus far they are more expensive than a number of other vendors.

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    Quote Originally Posted by Sibrows View Post
    Essentially I started to ask why they had been rather slow in making available some of the features Apple introduced with iOS 7 (iBooks distribution and previously VPP app distribution) the explained that now they were part of Cisco they had a far more rigours testing to go through (fair enough).

    They then explained that in order to receive any further feature updates or any further support they wanted a per device subscription.

    While this isn't unreasonable to ask for a subscription thus far they are more expensive than a number of other vendors.
    Seems like they are going down the lightspeed MDM route charging per device so this is swaying me more towards profile manager now.

    thanks

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    A couple of bits we've found thus far:
    • Profile manager isn't anywhere near as easy to extract information from.
    • Backing up profile manager seams to change between versions and I'm yet to have to find out if the backup works.
    • I've not been able to locate anyone documenting what kind of performance hit 1,000+ devices connected.

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    OS X Server Profile Manager vs Meraki MDM

    To be fair to the v3 MDM from Lightspeed, there are issues with the UI not always making sense but as soon as you get your head around that it's pretty obvious. On the plus side Lightspeed know of these UI quirks and are receptive to customer feedback and there's lots of stuff logged and regular changes coming out. There is a search function coming for finding groups.

    I never knew a v2 even existed? Do you have any information on that?

    The support guys at Lightspeed are fabulous. Nothing is ever too much trouble and responses are super quick. Not many companies are like that now and that alone is worth the few quid MDM license cost! The cross over between having UK and US support means you can speak to someone most hours of the day.

    Oh, and the fact its web based means you can delegate a lot of the management to somebody else if need be as all they need is a browser. :-)
    Last edited by Edu-IT; 28th May 2014 at 04:41 PM.

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    Quote Originally Posted by Edu-IT View Post
    To be fair to the v3 MDM from Lightspeed, there are issues with the UI not always making sense but as soon as you get your head around that it's pretty obvious. On the plus side Lightspeed know of these UI quirks and are receptive to customer feedback and there's lots of stuff logged and regular changes coming out. There is a search function coming for finding groups.

    I never knew a v2 even existed? Do you have any information on that?

    The support guys at Lightspeed are fabulous. Nothing is ever too much trouble and responses are super quick. Not many companies are like that now and that alone is worth the few quid MDM license cost! The cross over between having UK and US support means you can speak to someone most hours of the day.

    Oh, and the fact its web based means you can delegate a lot of the management to somebody else if need be as all they need is a browser. :-)
    We are using a Lightspeed Rocket for our web filtering so we'd have the option of using their MDM solution but at the moment Profile Manager is fulfilling our requirements.

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    Quote Originally Posted by Edu-IT View Post
    To be fair to the v3 MDM from Lightspeed, there are issues with the UI not always making sense but as soon as you get your head around that it's pretty obvious. On the plus side Lightspeed know of these UI quirks and are receptive to customer feedback and there's lots of stuff logged and regular changes coming out. There is a search function coming for finding groups.

    I never knew a v2 even existed? Do you have any information on that?

    The support guys at Lightspeed are fabulous. Nothing is ever too much trouble and responses are super quick. Not many companies are like that now and that alone is worth the few quid MDM license cost! The cross over between having UK and US support means you can speak to someone most hours of the day.

    Oh, and the fact its web based means you can delegate a lot of the management to somebody else if need be as all they need is a browser. :-)
    Yes but is it usable now? For me to many problems and to much time setting up chat windows and speaking with support

    Here is version 2: Solving issues when upgrading your MDM software to Apple's iOS 7 - Innovate My School

    Can't knock Lightspeed support but when you seem to call them everyday with problems you know something is wrong.

    With it being web based it does make it easier to manage but with schools and SLT not realising how much time it takes to set them up, you end up managing them instead of delegating it as you don't have the people with technical knowledge to pass the job onto.

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    Ah, V2 and V3 are one and the same. They've combined 2 into 3 because Apple changed the VPP stuff it seems.

    It all comes down to preference with these products.

    At the end of the day all the MDM's do the same thing; they can only do as much as Apple let them do.

    Let us know how you get on with profile manager as I'd be interested to hear particularly with the VPP stuff which is a nightmare on the whole. :-(

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